“…Serendipity, however, may be viewed from multiple perspectives, not unlike the multiple ways in which information has been conceptualized as thing (Buckland, ), thought and memory, a communication process, an artifact, and energy (Marchionini, ). Serendipity, for example has not only been conceptualized as an outcome (Fine & Deegan, ), but also a process (Makri & Blandford, ), a trigger (Thudt, Hinrichs, & Carpendale, ), and a method (e.g., Lenox, ). The diversity reflects the broad conceptual space of serendipity and hints at the difficulty of studying a phenomenon with such a “slippery nature” (Makri & Blandford, , p. 684).…”