Efektivitas Mediasi dalam Penyelesaian Sengketa Konsumen oleh Badan Penyelesaian Sengketa Konsumen (BPSK) di DKI Jakarta

Hadiati, Mia; Tampi, Mariske Myeke

doi:10.25105/prio.v6i1.1908

Cited by 6 publications

(6 citation statements)

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“…Penelitian terdahulu oleh (Hadiati & Tampi, 2020) menyimpulkan bahwa mediasi memiliki efektivitas yang tinggi dalam menyelesaikan sengketa di Badan Penyelesaian Sengketa Konsumen (BPSK) DKI Jakarta. Mediasi merupakan pilihan yang umum dipilih di BPSK DKI Jakarta, dengan sekitar 53,2% dari total kasus yang diselesaikan menggunakan pranata arbitrase, mediasi, dan konsiliasi.…”

Section: Pendahuluanunclassified

Efektivitas Mediasi Dan Arbitrase Dalam Penyelesaian Sengketa Konsumen Kesehatan

Prayuti,

Lany,

Davin Takaryanto

et al. 2024

SLJIL

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Penyelesaian sengketa konsumen kesehatan merupakan isu penting dalam sistem kesehatan karena berkaitan langsung dengan hak-hak konsumen dan kualitas pelayanan kesehatan. Mediasi dan arbitrase adalah dua metode alternatif penyelesaian sengketa yang dapat digunakan dalam kasus-kasus seperti ini. Tujuan penelitian ini adalah untuk menganalisis efektivitas mediasi dan arbitrase dalam penyelesaian sengketa konsumen kesehatan. Penelitian ini menggunakan metode penelitian kualitatif. Teknik pengumpulan data pada penelitian ini yakni dengan studi literatur. Data yang telah terkumpul kemudian dianalisis dalam tiga tahapan yakni reduksi data, penyajian data dan penarikan kesimpulan. Hasil penelitian menunjukan bahwa mediasi dinilai efektif dalam menyelesaikan sengketa konsumen kesehatan, sedangkan efektivitas arbitrase bergantung pada keahlian para arbiter, terutama dalam kasus-kasus yang membutuhkan pengetahuan teknis khusus. Mediasi cenderung lebih efektif dan efisien dalam menyelesaikan sengketa karena dapat membantu pihak-pihak yang bersengketa untuk mencapai kesepakatan secara sukarela dengan bantuan mediator. Namun, hasil mediasi tidak bersifat final dan biasanya memerlukan persetujuan dari kedua belah pihak untuk mengikat. Di sisi lain, arbitrase menawarkan kepastian hukum yang lebih tinggi karena putusannya bersifat final dan mengikat. Meskipun demikian, proses arbitrase cenderung lebih formal, memakan waktu, dan biayanya lebih tinggi dibandingkan dengan mediasi. Oleh karena itu, pemilihan antara mediasi dan arbitrase harus mempertimbangkan kebutuhan dan preferensi masing-masing pihak yang bersengketa.

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Section: Pendahuluanunclassified

Efektivitas Mediasi Dan Arbitrase Dalam Penyelesaian Sengketa Konsumen Kesehatan

Prayuti,

Lany,

Davin Takaryanto

et al. 2024

SLJIL

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“…However, within certain academic circles in Indonesia, the term is translated as "alternative dispute resolution" or the "choice of dispute resolution" (Arliman, 2018). Although the variance in these terms is considered a matter of social semantics, the critical aspect lies in delving into the conceptual coverage of the term "alternative dispute resolution" (Rahmadi, 2011)…”

Section: Alternative Dispute Resolutionmentioning

confidence: 99%

Mediation as an Alternative Dispute Resolution Outside the Court in the Context of Health Disputes Post-Enactment of Law Number 17 Of 2023 Regarding Health

Siregar,

Sidi,

Fikri

2024

Int J Res Rev

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This paper undertakes a normative review of mediation as an alternative dispute resolution method outside the court, specifically in the realm of health disputes. The complexity of health-related conflicts involving diverse stakeholders, including patients, medical personnel, healthcare workers, and hospitals, necessitates a nuanced approach for effective resolution post the enactment of Law Number 17 of 2023 concerning Health. Resolving health disputes extrajudicially proves highly effective and beneficial, catering to the essential needs of patients, medical personnel, healthcare workers, and hospitals. The paper will elucidate the advantages of mediation as an alternative dispute resolution outside the court in the context of health disputes and the challenges associated with implementing mediation in this domain. Consequently, the research will underscore how mediation emerges as a potent tool for settling disagreements among the myriad parties entangled in health-related disputes. Anticipated outcomes of this paper include providing stakeholders, such as patients, medical personnel, healthcare workers, and hospitals, with a comprehensive understanding of mediation as an effective alternative for resolving health disputes outside the formal court system. Keywords: Mediation, Alternative Dispute Resolution, Health.

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“…Mediation is an alternative form of dispute resolution. Mediation is basically a method of resolving disputes out of court through negotiation involving a neutral (nonintrusive) and impartial third party whose existence is accepted by the parties [4]. The presence of the mediator is intended to create a conducive atmosphere for collaborative negotiation processes or problem solving, rather than competition.…”

Section: A Backgroundmentioning

confidence: 99%

The Effectiveness of Mediation as an Alternative of Civil Dispute Settlement

Rohaini¹,

Febrianto²,

Wahyuningdiah³

et al. 2023

Advances in Social Science, Education and Humanities Research

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The principle of simple, fast and inexpensive process is a very important principle in the implementation of procedural law. In practice, court dispute resolution processes fail to take into account common interests, tend to create new problems, are slow to resolve, costly, unresponsive, and create hostility among disputing parties. In response, and in an effort to strengthen and streamline the functioning of the judiciary, the Supreme Court (MA) has introduced mediation as an integral part of the court's dispute resolution process. The accumulation of cases is expected to be overcome. However, empirical facts show the opposite. According to previously published research, the trend of cases resolved by litigation remains high and is increasing each year, including Class IA in Tanjung Karang District Court. As a result, there were 209 cases in 2017, 237 cases in 2018, and 260 cases in 2019. Based on these matters, a comprehensive study needs to be conducted to analyze the effectiveness of mediation as an alternative dispute resolution in the First Class Court of Tanjung Karang District Court.

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Efektivitas Mediasi dalam Penyelesaian Sengketa Konsumen oleh Badan Penyelesaian Sengketa Konsumen (BPSK) di DKI Jakarta

Cited by 6 publications

References 0 publications

Efektivitas Mediasi Dan Arbitrase Dalam Penyelesaian Sengketa Konsumen Kesehatan

Efektivitas Mediasi Dan Arbitrase Dalam Penyelesaian Sengketa Konsumen Kesehatan

Mediation as an Alternative Dispute Resolution Outside the Court in the Context of Health Disputes Post-Enactment of Law Number 17 Of 2023 Regarding Health

The Effectiveness of Mediation as an Alternative of Civil Dispute Settlement

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