Effect of Online Reviews and Crowd Cues on Restaurant Choice of Customer: Moderating Role of Gender and Perceived Crowding

Ali, Muhammad Asghar; Ting, Ding Hooi; Ahmad-ur-Rahman, Muhammad; Ali, Shoukat; Shear, Falik; Mazhar, Muhammad

doi:10.3389/fpsyg.2021.780863

Cited by 19 publications

(11 citation statements)

References 64 publications

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“…Several research have conducted online surveys with the online review authors (Liu et al , 2022) or those who usually read reviews before visiting (Aureliano-Silva et al , 2021); on-site visitors surveys have also been carried out (Ali et al , 2021; Jalilvand et al , 2017). We see a major limitation in this method, because it has been indicated as narrow, biased from the respondents’ side and hard to run (DiPietro and Levitt, 2019; Gupta et al , 2007).…”

Section: Methodology and Datamentioning

confidence: 99%

Satisfaction dimensions influencing consumers’ behavioral intentions through structural topic modeling analysis of restaurant reviews

Burkov¹,

Gorgadze

Trabskaia

2023

CBTH

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Purpose This study aims to identify the impact of affective components on behavioral intentions applying electronic word of mouth (eWOM) and is based on the “cognitive–affective–conative” model. EWOM allows researchers to get new insights about consumers’ behavior and explores new patterns of consumers’ decision-making processes. Design/methodology/approach This study is based on the theory of planned behavior (Ajzen, 1991), doubled with “cognitive–affective–conative” model (Oliver, 2014). This study applies structural topic modeling to examine the impact of satisfaction dimensions from all the Tripadvisor reviews on consumer behavioral intentions. The research sample covers all restaurants located in St. Petersburg (n = 10,424) and all consumers’ reviews (n = 286,642). Findings In this study, the dimensions of the affective component were identified. The results demonstrate that dimensions of the affective component (food quality, service quality, atmosphere and cost fairness) affect behavioral intention (willingness to share positive emotions). In total, 20 topics, forming these dimensions, have been indicated. Consumers tend to pay more attention toward food quality and restaurant staffs’ work when they are willing to share positive emotions and tend to point out auxiliary service when they have less willingness to share positive emotions. Random restaurant visits tend to increase the willingness to share positive emotions. Originality/value Research originality lies in a new methodological approach which is based on text mining techniques. To the best of the authors’ knowledge, this study is the first attempt to examine consumer behavior through the lens of the “cognitive–affective–conative” model based on eWOM and covers all businesses in the specific economic sphere. This has allowed the researchers to reveal new dimensions of consumer behavior and brought more insights into the consumers’ decision-making process.

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Section: Methodology and Datamentioning

confidence: 99%

Satisfaction dimensions influencing consumers’ behavioral intentions through structural topic modeling analysis of restaurant reviews

Burkov¹,

Gorgadze

Trabskaia

2023

CBTH

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“…The factor structure derived from exploratory factor analysis (EFA) was used to specify the measurement model using confirmatory factor analysis (CFA). CFA is a statistical technique which is used to verify the factor structure of a set of observed variables (93,94). CFA was carried out using SPSS and smart PLS.…”

Section: Methodsmentioning

confidence: 99%

The Moderating Effects of Social Media Activities on the Relationship Between Effort-Reward Imbalance and Health and Wellbeing: A Case Study of the Oil and Gas Industry in Malaysia

Kanwal

Isha

2022

Front. Public Health

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BackgroundSocial media activities affect every aspect of human life, be it personal, social or professional. Previous studies have confirmed the role of social media in affecting health in terms of releasing stress and providing social support. Increased occupational health disorders and increased time spent on social media activities motivate us to investigate this phenomenon in the context of occupational health. Therefore, the objective of this study is to measure the effects of social media activities related to personal and social life as well as work-life on health and wellbeing of office employees, on their job efforts and job rewards, and in moderating the effect of effort-reward imbalance on health and wellbeing.MethodsInitially, to develop constructs related to social media activities, web-based structured interviews were conducted with five office employees working in the oil and gas industry for the last 5 years. Then, using an online questionnaire survey, data was collected from 424 office employees working in the oil and gas industry in Malaysia. Using statistical software for social science (SPSS) and Smart PLS, exploratory factor analysis and confirmatory factor analysis were conducted to identify reliability and validity (discriminant validity, convergent validity and composite validity) of the constructs. Following this, path analysis was conducted and the moderating effects were identified.ResultsSocial media activities related to work-life decrease health and wellbeing by 11% and weaken the negative effect of effort-reward-imbalance on health and wellbeing by 17.6% at a 1% level of significance. The results of social media activities related to personal and social life strengthen the negative effect of effort-reward imbalance on health and wellbeing by 12% and negatively affects health and wellbeing and job rewards by 13, 55%, respectively. The direct effect of effort-reward imbalance and job efforts is significantly negative on health and wellbeing by 59 and 10%, respectively.ConclusionIt is concluded that social media activities of the office employees significantly moderate the effect of effort-reward imbalance on health and wellbeing and intervene in job rewards in the organizations. Hence, the effect of social media activities reduces the health and wellbeing of office employees.

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“…Among the general population, only 12.5% are diagnosed with claustrophobia ( Vadakkan and Siddiqui, 2021 ), but many individuals exhibit claustrophobic tendencies without being diagnosed ( Kirkpatrick, 1984 ); people experience increased stress in crowded environments ( Hui and Bateson, 1991 ; Eroglu et al, 2005 ; Ali et al, 2021 ). Retail crowding leads to lower customer satisfaction and shopping duration ( Hui and Bateson, 1991 ; Eroglu et al, 2005 ) and reduces customers’ willingness to pay for in-store products ( O’Guinn et al, 2015 ).…”

Section: Literature Reviewmentioning

confidence: 99%

The Effect of Claustrophobic Tendencies on Digital Spatial Preferences

Chung

2022

Front. Psychol.

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In digital environments, the demand for larger devices (e.g., larger smartphones) has been growing continuously, indicating users’ spatial needs in digital interfaces. This study explores the need for space in digital interfaces in relation to claustrophobic tendencies. The findings from two studies consistently report that (1) stronger claustrophobic tendencies toward physical spatial constraints are positively associated with a stronger need for digital space. The results also demonstrate that (2) people with elevated claustrophobic tendencies and a stronger need for digital space perceive stronger spatial constraints on digital interfaces, and (3) claustrophobic tendencies and need for digital space have stronger effects on spatial constraints with a more complex grid design. Interestingly, the findings suggest that (4) claustrophobic tendencies are more closely associated with spatial needs from attentive tasks (e.g., reading a long document), than device-related spatial needs (e.g., large screen preferences), implying that such claustrophobic tendencies are more likely to influence cognitive tasks on digital devices. Overall, the findings indicate that claustrophobic tendencies may be utilized beyond medical purposes and may assist researchers and business practitioners understand users’ spatial needs in fast-changing digital environments.

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Effect of Online Reviews and Crowd Cues on Restaurant Choice of Customer: Moderating Role of Gender and Perceived Crowding

Cited by 19 publications

References 64 publications

Satisfaction dimensions influencing consumers’ behavioral intentions through structural topic modeling analysis of restaurant reviews

Satisfaction dimensions influencing consumers’ behavioral intentions through structural topic modeling analysis of restaurant reviews

The Moderating Effects of Social Media Activities on the Relationship Between Effort-Reward Imbalance and Health and Wellbeing: A Case Study of the Oil and Gas Industry in Malaysia

The Effect of Claustrophobic Tendencies on Digital Spatial Preferences

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