Effects of Communication Expectancies, Actual Communication, and Expectancy Disconfirmation on Evaluations of Communicators and Their Communication Behavior

Burgoon, Judee K.; Poire, Beth A. Le

doi:10.1111/j.1468-2958.1993.tb00316.x

Cited by 274 publications

(201 citation statements)

References 57 publications

Supporting

Mentioning

188

Contrasting

Order By: Relevance

“…In this regard, our study also provides empirical support to the expectancy violation theory (Burgoon & LePoire, 1993;Rhee & Haunschild, 2006).…”

Section: Introductionsupporting

confidence: 59%

Family Control, Accounting Misstatements, and Market Reactions to Restatements: Evidence from China

Tian

2014

SSRN Journal

View full text Add to dashboard Cite

We examine the impact of family control on the likelihood of accounting misstatements and on market reactions to subsequent restatements. Using a matched-firm approach, we find that family control overall reduces the incidence of misstatements, consistent with the notion that controlling families have a greater concern for reputation than nonfamily blockholders. However, compared to nonfamily firm restatements, restatements announced by family-controlled firms trigger significantly more negative market reactions. We attribute the more negative market reactions to the greater loss in reputation and higher investor scepticism of the credibility of corporate insiders for family firms than for nonfamily firms following restatements. Disciplines Business Publication DetailsMa, L., Ma, S. & Tian, G. G. (2016) We examine the impact of family control on the likelihood of accounting misstatements and on market reactions to subsequent restatements. Using a matched-firm approach, we find that family control overall reduces the incidence of misstatements, consistent with the notion that controlling families have a greater concern for reputation than nonfamily blockholders.However, compared to nonfamily firm restatements, restatements announced by familycontrolled firms trigger significantly more negative market reactions. We attribute the more negative market reactions to the greater loss in reputation and higher investor scepticism of the credibility of corporate insiders for family firms than for nonfamily firms following restatements.

show abstract

“…In this regard, our study also provides empirical support to the expectancy violation theory (Burgoon & LePoire, 1993;Rhee & Haunschild, 2006).…”

Section: Introductionsupporting

confidence: 59%

Family Control, Accounting Misstatements, and Market Reactions to Restatements: Evidence from China

Tian

2014

SSRN Journal

View full text Add to dashboard Cite

show abstract

“…Exceeding people's expectations improved their perceptions and outcomes of supportive interactions, whereas not meeting people's expectations corresponded with poor evaluations of support. Researchers have devoted attention to understanding people's expectations for interpersonal (Burgoon & Le Poire, 1993;White, 2015) and even supportive interactions (Pierce et al, 1991); however, this is the first study to examine the effects of support gaps based on those expectations. Similar to how prior research differentiates positive from negative expectancy violations, we compared exceeded and unmet expectations.…”

Section: Discussionmentioning

confidence: 99%

Widening the gap: Support gaps in same race versus different race female friendship dyads

Davis

High

2017

Journal of Social and Personal Relationships

View full text Add to dashboard Cite

Women frequently turn to other women for support to cope with stressors. The support they receive, however, is often not what they need or even expect from a friend. Based upon differences in racial backgrounds, this study tests whether the racial composition of female friendship dyads influences the experience of support gaps, or discrepancies among the types and amount of support women need, expect, and receive, as well as the outcomes associated with those gaps. Black and White women (N ¼ 312) recalled a supportive conversation with either a Black or White female friend about an identity-threatening stressor. The results show that women needed, expected, and received more of several types of support from friends of their same race and that several support gaps were more pronounced from friends of a different race. The racial composition of a dyad moderated the influence of support gaps on women's perceptions of supportiveness, reappraisal, and affect improvement.

show abstract

“…Expectancy violations theory (e.g., Burgoon and Hale 1988;Burgoon and LePoire 1993) postulates that behavior which sufficiently deviates from existing expectancies in a positive direction leads to a positive re-evaluation of an actor. In addition, the theory holds that the more strongly the positive behavior deviates from expectancies, the stronger the positive effects on observers' attitudes toward the actor are (Afifi and Burgoon 2000;Burgoon and Hale 1988).…”

Section: The Link Between Csr Performance and Trustworthinessmentioning

confidence: 99%

Does CSR Matter for Nonprofit Organizations? Testing the Link Between CSR Performance and Trustworthiness in the Nonprofit Versus For-Profit Domain

2014

View full text Add to dashboard Cite

Drawing on attribution theory and expectancy violations theory, this paper examines the relevance of Corporate Social Responsibility (CSR) in the nonprofit domain. For this task, an analysis of the effects of positive and negative CSR performance on perceived trustworthiness was conducted for nonprofit and for for-profit organizations. The findings of a survey-based experiment indicate that in the nonprofit domain, positive CSR performance does not significantly affect trustworthiness, whereas negative CSR performance significantly destroys trustworthiness. Since negative CSR performance is the result of irresponsible behavior, the study's findings suggest that CSR in the nonprofit domain should be centered on ''avoiding bad.'' Résumé S'appuyant sur la théorie de l'attribution et la théorie de la violation des attentes, cet article examine la pertinence de la responsabilité sociale des entreprises (RSE) dans le secteur à but non lucratif. Pour cette tâche, une analyse des effets de la performance RSE positive ou négative concernant la fiabilité perçue a été menée pour des organisations à but lucratif et des organisations sans but lucratif. Les conclusions d'une expérience reposant sur une enquête indiquent que, dans le secteur à but non lucratif, la performance RSE positive n'affecte pas la fiabilité de manière significative tandis que la performance RSE négative anéantit considér-ablement la fiabilité. Une performance RSE négative résultant d'un comportement irresponsable, les conclusions de l'étude suggèrent que la RSE dans le secteur à but non lucratif doit se concentrer à « éviter les mauvais comportements » .Zusammenfassung Basierend auf der Attributionstheorie und der ExpectancyViolations-Theorie untersucht dieser Beitrag die Relevanz von Corporate Social Responsibility (CSR) im gemeinnützigen Sektor. Hierfür wurden die Auswirkungen von positiver und negativer CSR-Leistung auf die wahrgenommene Vertrauenswürdigkeit von gemeinnützigen und gewinnorientierten Organisationen untersucht. Die Ergebnisse einer experimentellen Studie zeigen, dass sich eine positive CSR-Leistung im gemeinnützigen Sektor nicht signifikant auf die Vertrauenswürdigkeit auswirkt, während eine negative CSR-Leistung die Vertrauenswürdigkeit signifikant beschädigt. Da eine negative CSR-Leistung das Resultat von unverantwortlichem Verhalten ist, legen die Studienergebnisse nahe, dass CSR im gemeinnützigen Sektor auf die Vermeidung von unverantwortlichen Verhaltensweisen ausgerichtet werden sollte.Resumen Recurriendo a la teoría de la atribución y a la teoría de la violación de las expectativas, el presente documento examina la relevancia de la Responsabilidad Social Corporativa (RSC/CSR) en el campo de las organizaciones sin ánimo de lucro. Para esta tarea, se realizó un análisis de los efectos del rendimiento en RSC/ CSR sobre la confianza percibida, para las organizaciones con ánimo de lucro y sin ánimo de lucro. Los hallazgos de un experimento basado en una encuesta indican que en el campo de las organizaciones sin ánimo de lucro, el ren...

show abstract

Effects of Communication Expectancies, Actual Communication, and Expectancy Disconfirmation on Evaluations of Communicators and Their Communication Behavior

Cited by 274 publications

References 57 publications

Family Control, Accounting Misstatements, and Market Reactions to Restatements: Evidence from China

Family Control, Accounting Misstatements, and Market Reactions to Restatements: Evidence from China

Widening the gap: Support gaps in same race versus different race female friendship dyads

Does CSR Matter for Nonprofit Organizations? Testing the Link Between CSR Performance and Trustworthiness in the Nonprofit Versus For-Profit Domain

Contact Info

Product

Resources

About