Effects of Servant Leadership on Gratitude, Empowerment, Innovativeness and Performance: Turkey Example

Baykal, Elif; Zehir, Cemal; Köle, Mahmut

doi:10.26650/jecs390903

Cited by 23 publications

(16 citation statements)

References 40 publications

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“…This finding also supported by Koyuncu et al (2014) whom assigned that service employees have perceived higher level of servant leadership from their supervisors and Namasiwayam et al (2014) claimed that leader empowering behaviours with regards to servant leadership influence on employees' PE, attitudes and organizational outcomes. Similarly, Baykal et al (2018) suggest that SL has a positive effect on the perceptions of empowerment and gratitude felt by followers. Thus, SL behaviours are very important for enabling psychologically empowerment at hotel enterprises.…”

Section: Discussionmentioning

confidence: 91%

“…In literature, there are some studies addressing that empowerment is one of the most important dimensions of SL (Greasley and Bocârnea 2014;Jaiswal and Dhar, 2017;Liden et al 2008;Page and Wong, 2000;Patterson, 2003;Russell and Stone, 2002;van Dierendonck 2011;van Dierendonck and Nuijten 2011). Although, existence of various studies directly subject the effects of SL on PE or the relationship between them (Baykal et al, 2018;Çetinkaya and Yıldız, 2018;Sousa and van Dierendonck, 2017;van der Hoven, 2014;Van Winkle et al, 2014), it is also possible to find some studies assessing the mediating role of PE in terms of the effect of SL on organizational outcomes (Allen et al, 2018;Asag-Gau and van Dierendonck, 2011;Khajehpour et al, 2016a;Khajehpour et al, 2016b;Newman et al, 2017). Van der Hoven (2014) and Van Winkle et al 2014ascertained that followers' perception of being empowered is positively relationship with supervisors' servant leadership behaviours.…”

Section: Servant Leadership and Psychological Empowermentmentioning

confidence: 99%

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The Effect of Servant Leadership on Psychological Empowerment and Organizational Identification

Zorlu¹,

Avan²,

Baytok³

2019

isarder

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The aim of this study is to determine the effects of servant leadership on psychological empowerment and organizational identification. Design/methodology/approach-Within the context of quantitative research approach, data collected from 309 hotel employees by questionnaire. Reliability of data measured with Cronbach's Alpha coefficient where the Factor analysis were performed to check validity. Validity analysis has followed by Correlation and Regression analyses in which research hypothesis were tested. Findings-Results of the study assign that there is a significant relationship among servant leadership, psychological empowerment and organizational identification. Furthermore, results also support pre-assumptions suggesting that servant leadership behaviours significantly affect psychological empowerment of employees and their identification process with the organization. Within this context, empowerment and vision sub-dimensions of servant leadership contribute psychological empowerment of hotel employees. Additionally, visionary and humility behaviours of servant leaders increase the organizational identification level of them. Discussion-Entrepreneurs in hospitality industry those who want to deliver high quality service should consider to employ servant leaders/executives in order to have more empowered and identified employees. Also, contributions of servant leaders are an important field for the academicians, since they can create a positive and creative service philosophy among staff and can heighten service quality.

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Section: Discussionmentioning

confidence: 91%

Section: Servant Leadership and Psychological Empowermentmentioning

confidence: 99%

The Effect of Servant Leadership on Psychological Empowerment and Organizational Identification

Zorlu¹,

Avan²,

Baytok³

2019

isarder

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“…3 Bass (2000) suggested the significant effect of SL on the organization due to its positive efforts on the employees. Similar to Baykal et al (2018) and Peterson et al (2012), both of the authors ensured the considerable and the significant emphasis of SL on improving the outcome of the company.…”

Section: International Journal Of Human Resource Studiesmentioning

confidence: 85%

“…Tourism in Jordan is considered as a vital business for the country, Therefore, the airline sector (whether private or non-private) hires a huge number of workface and leaderships to achieve the aims of the organization. A lot of studies confirmed the significant impact of SL on increasing ES (Rozika et al, 2018), ER (Kashyap & Rangnekar, 2014), EE (Kaur, 2018), and OP (Baykal et al, 2018). However, the focus on examining the link between SL and EE in the service sector is inadequate (Carter and Baghurst, 2014).…”

Section: Introductionmentioning

confidence: 99%

Servant Leadership Impact on Organizational Performance: The Mediating Role of Employee Engagement

Alafeshat¹,

Aboud²

2019

IJHRS

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The current study, which purposed to examine the mediating role of Employee Engagement (EE) in the relationship of Servant Leadership (SL) with the Organizational Performance (OP), was carried out in Jordan. The researchers distributed a questionnaire to 277 participants working in the private airline sector. The study’s findings showed that SL was positively linked with Employee Satisfaction (ES) and Employee Retention (ER) as indicators for OP. Finally; the findings indicated that EE partially mediates the relationships of SL with employee satisfaction and employee retention. The current research is the first empirical study of the airline sector in Jordan. It is also the first to focus on EE as a mediator of the effect of SL and employee retention using Structural Equation Modeling (SEM) for analyzing the data collected from employees working in the airline sector.

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“…Baykal at al. [33] and Peterson et al [34] also showed that servant leadership was of paramount importance to improving an organization and argued it was essential to organizational sustainability [12]. Moreover, studies have revealed the significant effects of servant leadership on individual performance levels.…”

Section: The Relationship Between Servant Leadership and Employee Samentioning

confidence: 99%

Servant Leadership Style and High-Performance Work System Practices: Pathway to a Sustainable Jordanian Airline Industry

Alafeshat

Tanova

2019

Sustainability

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The purpose of this study is to examine how servant leadership (SL) and high-performance work systems (HPWS) practices enable organizational performance, as shown by employee retention and employee satisfaction. Data was obtained from 300 full time employees in a private airline company in Jordan. The data was collected in three rounds, each separated by one-week time-lag. Structural equation modeling was used to test the proposed relationships and revealed that both servant leadership and HPWS practices were positively linked with employee satisfaction and retention, which were used as indicators of organizational sustainability. In order to understand how servant leadership and HPWS influence employee satisfaction and retention, we investigated the mediating role of employee engagement and discovered that it serves as a critical mechanism. The study affirmed that, in line with studies carried out in the west, servant leadership is also an effective leadership characteristic in the context of Jordan. Furthermore, the study helps to clarify the reason that servant leadership and HPWS lead to positive outcomes, due to the fact that these improve the engagement of employees. Thus, we understand that the increases in employee retention and satisfaction are due to the enhanced engagement of employees, and we show that engagement can be improved both by servant leadership and the application of HPWS in organizations. Consequently, the effectiveness and sustainability of the airline companies in Jordan will need to focus on primarily improving employee engagement.

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Effects of Servant Leadership on Gratitude, Empowerment, Innovativeness and Performance: Turkey Example

Cited by 23 publications

References 40 publications

The Effect of Servant Leadership on Psychological Empowerment and Organizational Identification

The Effect of Servant Leadership on Psychological Empowerment and Organizational Identification

Servant Leadership Impact on Organizational Performance: The Mediating Role of Employee Engagement

Servant Leadership Style and High-Performance Work System Practices: Pathway to a Sustainable Jordanian Airline Industry

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