“…The solid alliance among customers and industries grants benefits to improve the quality of information related to product necessity and production preparation time, ensures damage arising from inventory storage in consumer warehouses, and becomes more responsive to meeting consumer demands (He et al, 2014;Ralston et al, 2015). Therefore, producers respond to customer demand requirements accurately and quickly, improve service levels of delivery of finished products on schedule, and reduce their stock storage costs, thereby increasing sustainable product sales and company profitability (Swink et al, 2007;Chen et al al., 2018;Subburaj et al, 2020;Ariadi et al, 2020). That is, strategic customer integration partially mediates the relationship between lean SCS and financial performance.…”