Efficient Opinion Summarization on Comments with Online-LDA

Abstract

Customer reviews and comments on web pages are important information in our daily life. For example, we prefer to choose a hotel with positive comments from previous customers. As the huge amounts of such information demonstrate the characteristics of big data, it places heavy burdens on the assimilation of the customercontributed opinions. To overcoming this problem, we study an efficient opinion summarization approach for a set of massive user reviews and comments associated with an online resource, to summarize the opinions into two categories, i.e., positive and negative. In this paper, we proposed a framework including: (1) overcoming the big data problem of online comments using the efficient online-LDA approach; (2) selecting meaningful topics from the imbalanced data; (3) summarizing the opinion of comments with high precision and recall. This framework is different from much of the previous work in that the topics are pre-defined and selected the topics for better opinion summarization. To evaluate the proposed framework, we perform the experiments on a dataset of hotel reviews for the variety of topics contained. The results show that our framework can gain a significant performance improvement on opinion summarization.

Development of a Tourism Destination: Exploring the Role of Destination Capabilities

“…The questionnaire (given in Table 3) was previously tested with a small group of firms, subsequently revised and re-tested, and, finally, sent to all the local firms, with the support of local associations (hotel and ski pass). We used a 5-point Likert-type scale, which was later reduced to 3 points (see Table 3), in order to simplify the outputs into a negative, neutral, and positive evaluation, as used in some previous studies (e.g., Ma, Luo, Yao, Cheng, & Chen, 2016). A total of 124 completed and usable questionnaires were collected that represent all the analyzed sectors (Table 1).…”