Electronic-Banking Services: A Study on Selected Commercial Banks in Bangladesh

Hossain, Mohammad Alamgir; Irin, Dilara; Islam, Md. Shajedul; Saha, Sumi

doi:10.18034/abr.v3i1.103

Cited by 5 publications

(3 citation statements)

References 1 publication

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Furthermore, electronic banking was found in Ekwueme et al (2012) to have immensely enhanced the keeping money administrations of banks to their clients, though the study was confined to only six banks, operating in Lagos State, Nigeria. Examining the ebanking services offered by some selected commercial banks in Bangladesh, Hossain et al (2015) discovered that these banks' adoption of online banking do increase their customer diversity and also improve the quality of their clients. Electronic banking was concluded to have a positive impact on socioeconomic development.…”

Section: Review Of Literaturementioning

confidence: 99%

The Role of E-Banking on Operational Efficiency of Banks in Nigeria

Taiwo¹,

Agwu²

2018

SSRN Journal

View full text Add to dashboard Cite

Section: Review Of Literaturementioning

confidence: 99%

The Role of E-Banking on Operational Efficiency of Banks in Nigeria

Taiwo¹,

Agwu²

2018

SSRN Journal

View full text Add to dashboard Cite

“…Simple tabular analysis and relevant graphs were used for analysis purposes. Hossain et al (2013) studied different forms and natures of e-Banking systems as well as benefits and Constraints of the e-Banking system in Bangladesh. They tried to suggest effective strategies for developing the e-Banking system in Bangladesh.…”

Section: Literature Reviewmentioning

confidence: 99%

Study on Internet Banking Services of Commercial Banks in Nepal

Gautam

Devkota

2021

J. Bus. Soc. Sci

View full text Add to dashboard Cite

Most of the banks and financial institutions of Nepal have been moving towards the e-Banking system as all of them want to increase customer satisfaction and relationship (especially in terms of time), scope, and transaction facilities. The scope of this study is to analyze different Internet banking services and their parameters provided by commercial of Nepal. The study used a questionnaire by using Google Form, which was provided to the respondents in their email addresses for primary data collection. A sample of four respondent’s banks, from 27 banks(Nepal Rasta Bank 2021) and different 18 attributes were taken to analyze their performance. The comparative study is done by analyzing different Internet banking services and their parameters provided by commercial banks such as Transaction-Intra and Interbank, Merchant tie-up, Wallet Support, Utility payment, Transaction cost, Transaction Limit, and IPS connectivity by using bar charts analysis. The study shows that there are no single parameters that can be used to compare the services. Thus, the model of study proposed here is helpful for the comparison of services of financial institutions. Further, the model can be implemented to compare any kind of services in any service-oriented organizations.

show abstract

“…electronically. Also banks have more and more e-banking services that are conducted via different electronic channels such as ATM, credit card, debit card, Internet Banking (IB), m-banking, electronic fund transfer, electronic clearing services (Hossain et al, 2015). In addition, e-banking is considered effective in saving time by automating banking processes and introducing easy ways for managing the customer's money.…”

mentioning

confidence: 99%