Emotional intelligence peculiarities of civil servants of Ukraine

Abstract

Our work is aimed at studying of emotional intelligence features and leadership qualities of civil servants of Ukraine. The object of study is the emotional intelligence of civil servants. The research methods: theoretical analysis and generalization of socio-psychological literature on the topic of research, psychodiagnostics, and mathematical and statistical methods. The importance of emotional intelligence, leadership qualities in the context of the management model is investigated in the work. The components and mechanisms of influence of emotional intelligence through the manifestation of interpersonal understanding of emotions, empathy, emotional awareness are revealed here. Having conducted an empirical study, we can claim that more than 40% of surveyed civil servants, regardless of age, position, and work experience have an average level of emotional intelligence, which implies their competence in knowing their own emotions and the emotions of others. It was established that almost 50% of respondents demonstrate leadership qualities at the level of above-average, while a highly effective type of leadership is chosen by more than 40% of respondents. The obtained data provide an opportunity to further develop training programs aimed at developing and expanding leadership skills through the improvement of emotional intelligence, the implementation of more humane actions that preserve the human potential of the organization.