Engaging Automation at Work – A Literature Review

Roto, Virpi; Palanque, Philippe; Karvonen, Hannu

doi:10.1007/978-3-030-05297-3_11

Cited by 12 publications

(8 citation statements)

References 39 publications

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“…A recent literature review concludes that little attention is paid to the user experience Fig. 1 The Job Demands-Resources Model of Burnout [30] when automating work, and that the "human aspects of those systems might seem less essential" than the classical focus on efficiency, effectiveness and safety [19].…”

Section: Automationmentioning

confidence: 99%

“…A recent survey on what practitioner's think is included in the term UX shows that respondents agreed that user-related factors, contextual factors and temporal dynamics of UX are all important factors for defining the term UX [18]. In parallel to this, a general conclusion of a recent systematic literature review by Roto et al [19] that calls for more research in the area of user experience, work engagement and automation. Many researchers have also pointed to a lack of focus on user experience research in the work context [20][21][22], and a recent literature review on work engagement calls for more research on new technologies and work engagement [23].…”

Section: Introductionmentioning

confidence: 97%

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The effects of automation of a patient-centric service in primary care on the work engagement and exhaustion of nurses

2020

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Digitalising patient-centric services to address society’s challenges with an ageing population and healthcare provision is by many seen as important. Studying the effects of the digitalisation on the work engagement of the users of the new systems is vital in this context, especially since previous research has established that the work engagement at work in healthcare is problematic. Work engagement is defined as a positive, fulfilling, affective-motivational state of work related well being, as is closely connected to the experience of resources and demands in the work context. These resources can be for example digital support, experienced demands or empowerment whereas exhaustion is connected to work demand in a workplace. This study contributes to knowledge about the effects of digitalisation on work engagement and exhaustion in the context of patient-centred services and eHealth. Contextual interviews were conducted on site for 5 h with nurses using a new chat function and using telephone for medical advice to patients. Additionally, semi-structured interviews were conducted with all the nurses participating in this digitalisation project to gather more insights into their work engagement in the two work situations. Results were analysed in different themes of areas affected by the digitalisation in the two overarching themes: job demands and job resources. The results show that the change to a chat function when communicating with advice seekers had connection to work engagement in several ways. The nurses experienced less time pressure and emotional pressure, but also a loss of job control and feedback from colleagues working from home.

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Section: Automationmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 97%

The effects of automation of a patient-centric service in primary care on the work engagement and exhaustion of nurses

2020

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“…Following the workshop opening by the organizers and a short introduction round of the participants, Philippe Palanque [5,7,27,28] will give a keynote to introduce the history and current research challenges of automation experience a the workplace. His talk will provide a common ground for further discussions and inspiration for the later creative working session.…”

Section: Workhop Structurementioning

confidence: 99%

“…For instance, IEEE makes a strong statement of prioritizing human well-being in the design of autonomous and intelligent systems [20]. The CHI community should contribute to the implementation of these initiatives, but so far, publications focusing on user experiences of automated systems at work are scarce [28].…”

Section: Introductionmentioning

confidence: 99%

Automation Experience at the Workplace

Baldauf

Fröhlich

Sadeghian

et al. 2021

Extended Abstracts of the 2021 CHI Conference on Human Factors in Computing Systems

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Automation is transforming traditional workplaces and work processes tremendously. While automated systems are no longer restricted to manufacturing environments but pervade various work domains in manifold appearances, automation initiatives and research are still driven from a technology and performance perspective. The goal of this workshop is to provide an interdisciplinary forum for automation-focused user experience research. It will bring together researchers and practitioners from diferent disciplines to create and transfer knowledge on automation experiences of skilled workers and professionals at workplaces across domains. In a keynote talk, participant presentations, and the group-wise drafting of research ideas, the workshop will address three recent main challenges: encountering workplace automation, collaborating as well as building meaningful relationships with workplace automation. The outcome of this workshop will be a research agenda consisting of ideas for promising future research on automation experiences at the workplace. CCS CONCEPTS• Human-centered computing → Human computer interaction (HCI).

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“…One question that the panel will address is "how to keep employees motivated when automation pervades the workplace?" However, recent studies [13] have demonstrated that very limited research work has been carried out on UX aspects in work environments, surprisingly leaving this aspect to practitioners. One question to consider is "why is there limited research work at the intersection of automation, UX and work?…”

Section: Panel Topics and Objectivesmentioning

confidence: 99%