Enhanced Method for Quality-fit (ISO 9001) Operations within the Automotive Industry

Abstract

Profit-oriented operations and the delivery of high-quality products are common objectives of business enterprises. The ISO 9001 is the main standard focusing on quality management principles to enable the adherence of these objectives. Its implementation provides an organization with well-defined steering mechanisms for the benefit of an operated quality management system. Nevertheless, many organizations honor the ISO 9001 as a mere obligation to prove the accuracy for a certification. In practice, the processes deviate from those documented and the standard is seen as impractical. The document in hand illustrates how the process-oriented character of the standard is being leveraged as a common dominator to businesses' operations. This character is being used within a project at Volkswagen to embed the specifications of the standard (e.g. measuring and comparing operations, steering documents and recordings) into the organization's process landscape. Systems engineering and tools of process management are illustrated as the enablers within this case. The implementation of the merge between business processes and quality principles results in applied operations in accordance with ISO 9001.

Business process architecture design methodologies – a literature review

“…The most commonly addressed domains among BPA design instances included transport, health care and education, whereas the most typical goals behind the modeling were better understanding of processes, and identification of process improvement and automation opportunities. Some works presented BPA instances in larger contexts, such as the ISO 9000 series standards (Berlin, 2004; Chan et al , 2002; Sivri et al , 2016), the St Gallen Management Architecture Framework for the facility management domain (Sliwinski and Gabryelczyk, 2010), a business model for the apparel industry (Tatsiopoulos et al , 2002) and a process map for a company as the baseline for a specific redesign project (Siadat and Shamasb, 2015). Other works specified and presented BPA verification instances by means of a tool for BPA verification (Suárez et al , 2015) and cognitive effectiveness analysis (Malinova and Mendling, 2013).…”

The Comparison of Destructive and Non-Destructive Forms of Measurement in the Automotive Industry

“…In practice, it is the percentage of the initial tolerance specified by the customer, which the supplier "uses" owing to ambiguous measurement. [11], [12], [13] MSA based on statistical measurement results assess whether the measuring system can provide repeatedly identical and correct results regardless of the worker, measuring device or procedure, the so-called system capability for the given application under the given conditions. The most used method is the R&R method, which performs evaluation in terms of repeatability and reproducibility.…”

Comparing the Time-Consumption of Destructive and Non-Destructive Forms of Measurement in the Automotive Industry

“…It has become a fundamental prerequisite for trust in the exchange of goods and it is also one of the important conditions for efficient production. [1], [2] The research was based on the requirement of a testing laboratory of a company that produces components for the automotive industry. The current situation in the laboratory corresponds to the fact that the laboratory technicians do not have fixed rules for the selection of the machine.…”