Enterprise reputation threats on social media: A case of data breach framing

Syed, Romilla

doi:10.1016/j.jsis.2018.12.001

Cited by 60 publications

(60 citation statements)

References 76 publications

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“…People generally use mental shortcuts-'heuristics' in cognitive psychology terms-when answering the questions due to possible limitations of the immediate memory or lack of information: They resort to the information available on the subject, even though it may be incomplete. This is what some authors refer to as WYSIATI, "what you see is all there is" [27,35].…”

Section: Measurementmentioning

confidence: 79%

“…In business and management studies, several authors defend an integrative view of reputation comprising the organization's corporate behavior, together with its culture, image, and ethical position, and how that integrative reputational perspective is managed [31][32][33][34][35]. Moreover, several scholars identify the main differences between image and corporate reputation: On the one hand, image is related to the present moment generating expectations as a result of partial excellence, and it is difficult to measure.…”

Section: Origin and Relevance Of The Concept 'Corporate Reputation' Imentioning

confidence: 99%

“…Recently, literature and the available research on these topics have shown that a positive message and the trust of communications and corporate information facilitate a high level of reputation [39,40]. Moreover, perceived intangible benefits can lead to higher levels of preference and image related to companies and corporations for shareholders and stakeholders [35,41]. In particular, when uncertainty is high, the information asymmetry between companies and their stakeholders creates a situation wherein heuristics is a relevant consideration in stakeholders' perceptions.…”

Section: Origin and Relevance Of The Concept 'Corporate Reputation' Imentioning

confidence: 99%

“…For this reason, they are very interested to disseminate relevant information in social media and press in order to answer to the decision-making needs for shareholders and stakeholders. When communication and positive information on companies impact on the expectations of managers and stakeholders, their corporate reputation is likely to increase [35,36].…”

Section: Origin and Relevance Of The Concept 'Corporate Reputation' Imentioning

confidence: 99%

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The Influence of Heuristic judgments in Social Media on Corporate Reputation: A Study in Spanish Leader Companies

2020

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From a corporate-side perspective, the communication of reputational actions and news of companies becomes critical for success. However, in communication, business, and management studies, heuristics can be understood as simple cognitive processes that allow assessments, predictions, and decisions to be made quickly and efficiently by consumers and economic agents. This aspect can sometimes lead to cognitive biases, especially when little information is available or in situations of high uncertainty. The aim of this research is to investigate the influence of heuristic judgments in social media on corporate reputation ratings obtained in Spanish leader companies. Using data collected in Spain, this paper analyzes the influence of heuristics concerning news items on corporate reputation, measured by the Monitor Empresarial de Reputación Corporativa (MERCO) Index. The main finding of this paper is that the total number of news items has a positive effect on corporate reputation, particularly in the categories of culture-values, results/image, expansion, and sponsorship/donations. Additionally, this work serves as a repository of knowledge applicable to similar situations considering the specificities of each particular case. The importance to intervene on certain variables at different levels of managerial performance is described and implications for companies are discussed in these pages.

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Section: Measurementmentioning

confidence: 79%

Section: Origin and Relevance Of The Concept 'Corporate Reputation' Imentioning

confidence: 99%

Section: Origin and Relevance Of The Concept 'Corporate Reputation' Imentioning

confidence: 99%

Section: Origin and Relevance Of The Concept 'Corporate Reputation' Imentioning

confidence: 99%

See 2 more Smart Citations

The Influence of Heuristic judgments in Social Media on Corporate Reputation: A Study in Spanish Leader Companies

2020

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“…[85] proposed a crisis communication model that divides the dimensions of the crisis message. Recently, [36] proposed the STREMII model that is cyclic and dynamic for social media, although the model is limited to response and recovery during natural disasters [117]. Crisis and emergency risk communication model (CERC) was adopted for social media by [118].…”

Section: Q3 What Are the Related Crisis Communication Theoreticalmentioning

confidence: 99%

Crisis Informatics in the Context of Social Media Crisis Communication: Theoretical Models, Taxonomy, and Open Issues

et al. 2020

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The involvement application and use of crisis and emergency management and communication are increasing rapidly. This study conducts a systematic literature review to identify the development of theoretical models in the area of social media crisis communication and management. The study aims to review and analyse the relationship of social media-based crisis communication in the context of crisis informatics and its taxonomy and the related crisis communication theoretical models to derive the challenges and limitations. A total of 207 articles were selected for the evaluation based on quality, relevancy, and contribution. The findings revealed that the situational crisis communication theory (SCCT) is the most dominant theory, followed by social-mediated crisis communication (SMCC) and integrated crisis mapping (ICM) models. The study identified theories such as the STREMII model, social media crisis management matrix/framework (SMSMF), and an interactive crisis communication model (ICCM) as emerging models. Moreover, the result of the finding shows that stakeholder interaction is an understudied field, while information reliability and processing for decision-making purposes, the wider application of social media sites, privacy issues, and how social media interaction can improve community resilience or build stakeholders relationships remain suitable topics for future research.

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Social Media Analytics in Operations and Supply Chain Management: Opportunities, Challenges, and Paradoxes

Kinra

Siekmann

Kotzab

2022

Advanced Studies in Diginomics and Digitalization

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Enterprise reputation threats on social media: A case of data breach framing

Cited by 60 publications

References 76 publications

The Influence of Heuristic judgments in Social Media on Corporate Reputation: A Study in Spanish Leader Companies

The Influence of Heuristic judgments in Social Media on Corporate Reputation: A Study in Spanish Leader Companies

Crisis Informatics in the Context of Social Media Crisis Communication: Theoretical Models, Taxonomy, and Open Issues

Social Media Analytics in Operations and Supply Chain Management: Opportunities, Challenges, and Paradoxes

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