Entwicklung hybrider Produkte — Gestaltung materieller und immaterieller Leistungsbündel

Spath, Dieter; Demuß, Lutz

doi:10.1007/3-540-29473-2_20

Cited by 54 publications

(15 citation statements)

References 4 publications

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“…Rather, a systematic approach to the effective and efficient development of services is required. One of these approaches is Service Engineering, which aims at utilising engineering know-how to release the hidden potential of service processes [6] [7]. Based on a differentiation strategy and a holistic understanding of services, Service Engineering comprises aspects like service management, marketing and customer-oriented evaluation and the application of methods of industrial quality management.…”

Section: Systematic Conceptual Approachmentioning

confidence: 99%

“…Like in any other field, maturity models for services are applied as an instrument to assess the current status and to define goals. Companies can assess their position within the model (status) and expand their portfolio with services from a level that is higher up in structure (goals) [6] [23]. It is recommended to evolve through the model step by step, as more advanced maturity levels principally build on the organisational capabilities and competences of the lower levels [6].…”

Section: Service Maturity Modelmentioning

confidence: 99%

“…Companies can assess their position within the model (status) and expand their portfolio with services from a level that is higher up in structure (goals) [6] [23]. It is recommended to evolve through the model step by step, as more advanced maturity levels principally build on the organisational capabilities and competences of the lower levels [6]. This is also the underlying logic of the maturity model for services, using the example of machine and plant engineering as illustrated in Figure 1 and described in the following passage [24].…”

Section: Service Maturity Modelmentioning

confidence: 99%

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Assessment, Development and Deployment of Innovative Services

Tschandl¹

2018

IJSTS

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Products are becoming gradually similar and thus, interchangeable due to the global convergence of producers and consumers, as well as the increasing homogeneity of product attributes and technologies. Differentiation merely by products has become highly complex and difficult. One potential solution for restoring or strengthening differentiation in the market is doing so by means of expanding existing products with specially tailored services (hybrid products) in order to achieve a sustainable, competitive advantage. The purpose of this paper is to address the major topics related to the assessment, development and deployment of innovative services in theory and practice as well as to underline the importance of digitisation for the development of such services. Hence, a thorough discussion of the concept of Service Engineering is a key feature of this paper. Additionally, the status of service development in Austrian companies has been assessed. A six-step maturity model is introduced, allowing the assessment of the current status quo as well as the target-setting. Furthermore, a procedure model for developing and implementing innovative services is presented.

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Section: Systematic Conceptual Approachmentioning

confidence: 99%

Section: Service Maturity Modelmentioning

confidence: 99%

Section: Service Maturity Modelmentioning

confidence: 99%

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Assessment, Development and Deployment of Innovative Services

Tschandl¹

2018

IJSTS

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“…2). 25,26 A possible conceptual approach to developing customer-and solution-oriented health care services uses the basic scheme of the problem solving cycle (current and target situation, implementation, evaluation), the PDCA cycle (Plan, Do, Check, Act) from Deming, 28 and the current conceptual approaches of evolutionary and iterative NSD. 29,30 A service idea and a design service can be described and specified by editing and answering questions on the dimensions which have been identified.…”

Section: Requirements Of Supply and Demand Perspectivementioning

confidence: 99%

New service development in German and Austrian health care – bringing e-health services into the market

Kriegel

Schmitt-Rüth

Güntert

et al. 2013

International Journal of Healthcare Management

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The future challenges of work sharing and networking in health care and its management require a common information base and cross-interaction structures. The aim is to adapt the solution-oriented and knowledge-based hybrid services to the individual patient needs. Patients, health professionals, and the institution that finances the service all play a critical role. Therefore, in the context of the development of new e-health services in the German and Austrian health care system, the following question arises: How do the different requirements of the demand and supply perspective in the health care system influence the development of market-ready e-health services in the regional mobile health care in Germany and Austria? In addition to a conceptual new service development, it is necessary to ensure that there is a viable financial model and the acceptance of the users. Furthermore, the new e-health service has to be integrated carefully into the existing care processes. The users (e.g. patients, family members, health professionals) neither want to nor are able to become IT-or e-health specialists. These people will not be able to understand and should not have to coordinate the complexity behind the hybrid service (e.g. plug and play). It is vital that an independent e-health service provider offers and guarantees the basic performance of the hybrid e-health service.

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“…Such a scenario creates competitive advantage and additional barriers for competitors to encroach on a company's customers. In addition to this, research has proved that a PSS offering can extend the product life cycle considerably, resulting in continued revenues and more sustainable operations [2].…”

Section: Introductionmentioning

confidence: 99%

The Smart Real-Time Factory as a Product Service System

Hameed

Mínguez

Wörner

et al. 2011

Functional Thinking for Value Creation

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In modern manufacturing landscape, companies are increasingly relying on product service systems i.e. bundling of products and services together in order to gain a competitive edge. In this article we present the Smart Real-Time Factory, a smart digital manufacturing environment that can transform the process of production into an informational service for the customers. The different components of the smart factory are discussed at length along with a discussion of the different services that can be offered by the smart factory.

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Entwicklung hybrider Produkte — Gestaltung materieller und immaterieller Leistungsbündel

Cited by 54 publications

References 4 publications

Assessment, Development and Deployment of Innovative Services

Assessment, Development and Deployment of Innovative Services

New service development in German and Austrian health care – bringing e-health services into the market

The Smart Real-Time Factory as a Product Service System

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