Escalas de Medida da Percepção da Qualidade do Ambiente Hospitalar - Um Estudo em Unidades de Dor

Morais, Rita; Andrade, Cláudia Campos; Bernardes, Sónia F.; Pereira, Cí­cero Roberto

doi:10.1590/0102-37722015031906381388

Cited by 5 publications

(7 citation statements)

References 9 publications

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“…These relations can be affected by the circumstances of the professional daily life and aggravated by the work environment in which they work, bringing diverse confrontations with stressful situations experienced within the work environment [17]. Is relevant to understand, evaluate and monitor the perceptions of patients and health professionals about the quality of the hospital's physical environment and for this, valid and reliable measurement instruments are necessary [21].…”

Section: Resultsmentioning

confidence: 99%

Comparative Analysis Of Humanization Present In Nursing Assistance Between Brazil And New York: A Lived Experience

Evangelista¹,

Nunes

Barreto³

et al. 2017

int arch med

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Objetive: The study is an experience report, with the objective of reporting differences in the humanization present in nursing care between a Brazilian city and two cities of the United States of America, highlighting the potentialities and fragility of care provided in both cities frequented by students of Patos Integrated College -FIP. Method:The study was based on the exchange linked to the Bounce project, funded by the US government, which took place between May 21 and June 20, 2015, and was attended by 8 (eight) FIP scholars from Paraíba, Brazil. Through the study it was possible to perform a comparative analysis between the Brazilian hospital reality, seen in the FIP curriculum internship field, through the Deputy Janduhy Carneiro Regional Hospital, located in the municipality of Patos -Paraíba, Brazil, and the North American, evidenced by the visit to the hospitals of Hudson and New Paltz.Results: It was observed that the difference in care is in the humanization present in the Brazilian nursing care process. It is noteworthy the great work done by these professionals, who are not only concerned with technical-scientific efficiency, but with humanized assistance, based on ethical, moral, affection and for mutual respect precepts. Comparing the assistance provided in the two realities, we observed in our country a predominantly humanistic, rather than mechanical, assistance. Therefore, it is concluded that it is fundamental to seek

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Section: Resultsmentioning

confidence: 99%

Comparative Analysis Of Humanization Present In Nursing Assistance Between Brazil And New York: A Lived Experience

Evangelista¹,

Nunes

Barreto³

et al. 2017

int arch med

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“…Considerando o exposto, o presente estudo tem como problema de pesquisa a seguinte questão: como o cenário de emergências de hospitais públicos influencia a experiência do cidadão? A pergunta fundamenta-se nos estudos que analisam a influência do ambiente no comportamento e experiência do usuário do serviço (BITNER, 1992;VIEIRA, 2008;BOLTON et al, 2014;ZEITHAML;BITNER;GREMLER, 2014), combinada à relevância do ambiente de espera hospitalar para a sensação de conforto do paciente e/ou acompanhante (MORAIS et al, 2015;LOURES;CAMPOMAR, 2005).…”

Section: Problema E Objetivo De Pesquisaunclassified

“…O termo "sombrio" indica resposta interna cognitiva (significado simbólico); já o termo "desconfortável" sugere resposta interna do tipo fisiológica; e a frase "revelando [...] falta de manutenção" indica suposta resposta interna cognitiva (crença sobre a falta de manutenção Observa-se que alguns elementos indicados pelos entrevistados são similares àqueles indicados por Morais et al (2015), ao analisar a percepção da qualidade em serviços de saúde, em específico, o "conforto físico-espacial" (dimensão espaço-função), "vista/iluminação" e "temperatura/qualidade do ar" (dimensão condições do ambiente). Ainda, cabe destacar a criação do item "outras pessoas", composto pelas categorias "presença/ausência" e "expressões visuais/corporais".…”

Section: Página2641unclassified

“…importantes, sob a ótica de pacientes e/ou profissionais da área (MORAIS et al, 2015;FADEL;RÉGIS FILHO, 2009;LOURES;CAMPOMAR, 2005). No campo gerencial, a temática é tangenciada no Programa Nacional de Humanização (PNH), ao tratar da importância de um ambiente acolhedor, não somente no tocante aos aspectos relacionais, mas também às questões que envolvem o ambiente físico e o estímulo dos sentidos.…”

Section: Página2644unclassified

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O MODELO SERVICESCAPE APLICADO EM HOSPITAIS PÚBLICOS: uma análise da influência do ambiente físico na experiência de serviço do cidadão

Santos

Silva

2019

Rev. Elet. Gestão e Serviços

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Servicescape é o termo que designa o ambiente físico onde ocorre o serviço. Nos serviços prestados em local específico, como os hospitais, o cenário assume importante papel, pois influencia a percepção de qualidade do serviço. Dado o contexto, a presente pesquisa tem por objetivo analisar a influência do ambiente de emergências de hospitais públicos na experiência vivenciada pelo cidadão. Para tanto, empreendeu-se pesquisa qualitativa, mediante observação do ambiente de espera de dois dos maiores hospitais públicos da Grande Florianópolis. Além, foram realizadas entrevistas em profundidade com dois pacientes e quatro acompanhantes, que estiveram em pelo menos um dos hospitais analisados, nos últimos anos. Os dados coletados foram analisados à luz do modelo Servicescape de Bitner (1992). Entre os resultados, observou-se a presença de elementos teóricos na fala dos entrevistados, bem como de outros não contemplados na teoria. Pontua-se também que o cenário é capaz de atenuar impressões negativas do atendimento.

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“…A followup study carried out between 2010-2013 found 13 assessment tools [113]. There are several certification tools [114,115] and also tools to evaluate healthcare environments [116][117][118][119][120][121] as well as residential or long-term care facilities for older people [122][123][124][125][126]. However, in many cases these tools are not used by actors other than the developers [111].…”

Section: Post-occupancy Evaluationmentioning

confidence: 99%

Evaluation of Functional and Environmental Factors in Spanish Acute-care Hospital Design = Evaluación de los factores funcionales y ambientales en el diseño de hospitales de agudos españoles

Cambra-Rufino¹

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The aim of this doctoral thesis is to explore the evaluation of functional and environmental factors in acute-care hospital design that might have an impact on healthcare outcomes.Despite the progress of the evidence-based design process in North-European and North American countries, in Spain it still has not been fully developed. The purpose of this design process is to establish a link between design variables and health-related outcomes. Acutecare hospitals are buildings in constant change to cope with the evolving demands of clinical progress and the social context. Thus, acknowledging the functional and environmental factors that impact on the care process and evaluating them in existing acute-care hospitals becomes of paramount importance.This dissertation follows a mixed-method methodology based on four perspectives: 1) the field, with an ethnographic study during a three-month placement in an acute-care hospital; 2) the theory, with literature analysis; 3) the future, with an ethnographic study of sixteen acute-care hospital visits considered as best practice, and 4) the present, with the evaluation of four acutecare hospitals in Spain.The primary result of this work is the tool CURARQ. The purpose of this tool is, on the one hand to provide a first diagnostic of the functional and environmental quality of the studied unit, and on the other hand to guide in the design decision process of a new development. This tool has been created for seven units in the acute-care hospital and has been tested in four acute-care hospitals in "Comunidad Valenciana". Secondary results include: 1) feedback and scripts from users during the acute-care hospital placement; 2) evaluation through architectural layouts and photographs of the acute-care hospital visits; and 3) evaluation of CURARQ scores of the four evaluated acute-care hospitals.This document provides a current overview of functional and environmental factors in acutecare hospitals, which evidence: 1) the need for refurbishment to promote clinical innovation; 2) the need to update national standards, 3) the usefulness of CURARQ tool to identify priority buildings to intervene, and 4) the usefulness of CURARQ tool to generate synergies between healthcare staff, patients, researchers, and architects to promote the potential of the evidencebased design process in Spain.

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Escalas de Medida da Percepção da Qualidade do Ambiente Hospitalar - Um Estudo em Unidades de Dor

Cited by 5 publications

References 9 publications

Comparative Analysis Of Humanization Present In Nursing Assistance Between Brazil And New York: A Lived Experience

Comparative Analysis Of Humanization Present In Nursing Assistance Between Brazil And New York: A Lived Experience

O MODELO SERVICESCAPE APLICADO EM HOSPITAIS PÚBLICOS: uma análise da influência do ambiente físico na experiência de serviço do cidadão

Evaluation of Functional and Environmental Factors in Spanish Acute-care Hospital Design = Evaluación de los factores funcionales y ambientales en el diseño de hospitales de agudos españoles

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