“…Indeed, like any other service industry, banking is a people business, and as the financial markets become more open through deregulation, and as technology replaces face-toface contact, creating anonymity, the potential for unethical behaviors and abuse of power is greater (Ferreira, Spahr, & Pereira, 2011;Green, 1989;Reis, Ferreira, & Monteiro-Barata, 2013;Seele, Jensen, & Dalva, 2015;Selmier, 2013).…”