Evaluasi Tingkat Kepuasan Pasien Terhadap Pelayanan Kefarmasian Di Rumah Sakit Sekarwangi Cibadak Kabupaten Sukabumi.

Muhammad, Diki; Almasyhuri, Almasyhuri; Setiani, Lusi Agus

doi:10.22437/jiituj.v4i2.11606

Cited by 13 publications

(18 citation statements)

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“…The age group with respondent satisfaction obtained a value of Approx. Sig = 0.000 (<0.1), there was a relationship between age and respondent satisfaction (14). This research is not in line with the research of Suratri et al (2018) at the Indonesian Hospital on "Patient Satisfaction with the Quality of Outpatient Service at 7 Provincial Hospitals in Indonesia," which stated that young people were satisfied with the comfort of waiting times for consultations with doctors.…”

Section: Relationship Between Age Group and Respondent Satisfactioncontrasting

confidence: 76%

Relationship Between Characteristics of Class 3 Inspired Patients With Service Satisfaction at Mokopido General Hospital, Tolitoli Regency

Suwendro

Wandira

Putri

2022

JHNR

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Patient satisfaction is a measure of service quality in hospitals. Satisfaction can be influenced by various aspects, one of which is patient characteristics. The purpose of the study was to analyze the relationship between the Characteristics of Class 3 Inpatients and Service Satisfaction at Mokopido General Hospital, Baolan, Tolitoli Regency. This type of quantitative research with a Cross-Sectional approach. The population in this study amounted to 1,178 patients; a sample of 93 patients was obtained using the slovin formula, while sampling was using the Proportionate Stratified Random Sampling technique. The analysis used was the Contingency Correlation with a value of =10%. The results of this study indicated a strong relationship between patient characteristics in the form of last education (p = 0.000) and age (p = 0.000) with service satisfaction. There is a strong relationship between age group, education and service satisfaction at Mokopido General Hospital, Baolan, Tolitoli Regency. Older respondents are more satisfied with their services. Respondents who are not educated are more satisfied with the services received. Suggestions for the empathy dimension are expected that the doctor or nurse will be able to be polite, and friendly, listen to complaints about the patient's illness, and provide a way out in the consultation so that the patient is satisfied with the service

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Section: Relationship Between Age Group and Respondent Satisfactioncontrasting

confidence: 76%

Relationship Between Characteristics of Class 3 Inspired Patients With Service Satisfaction at Mokopido General Hospital, Tolitoli Regency

Suwendro

Wandira

Putri

2022

JHNR

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“…Usia memiliki keterkaitan dengan penilaian seseorang akan kualitas pelayanan karena pada setiap tingkatan kelompok usia memiliki cara pemikiran yang berbeda-beda. Semakin tua usia seseorang, maka semakin tinggi pula harapan dan penilaian seseorang akan suatu pelayanan [13].…”

Section: Karakteristik Respondenunclassified

Analisis Tingkat Kepuasan Pasien Terhadap Pelayanan Kefarmasian di Instalasi Farmasi Rawat Jalan Puskesmas Pracimantoro I Wonogiri

Mahendro¹,

Ningsih

Handayani³

2023

J. Islamic Pharm.

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Puskesmas merupakan fasilitas kesehatan yang memiliki tugas utama dalam memberikan pelayanan kesehatan preventif dan promotif. Pelayanan yang berkualitas akan berpengaruh pada peningkatan kesehatan dan kesejahteraan masyarakat. Kualitas pelayanan yang diberikan akan berdampak pada tingkat kepuasan pasien yang biasa disebut service quality (servqual). Penelitian ini bertujuan untuk melihat tingkat kepuasan pelayanan kefarmasian dan mengetahui hasil analisis gap tingkat kepuasan pasien rawat jalan di Instalasi Farmasi Puskesmas Pracimantoro I Wonogiri berdasarkan dimensi servqual. Penelitian ini adalah penelitian deskriptif observasional prospektif. Sampel diambil dengan metode purposive sampling dengan kriteria inklusi dan eksklusi. Sumber data penelitian berdasarkan kuesioner yang dibagikan pada pasien yang menebus obat di Instalasi Farmasi Rawat Jalan Puskesmas Pracimantoro I Wonogiri yang berisi lima indikator service quality. Hasil penelitian tingkat kepuasan pasien terhadap pelayanan kefarmasian menggunakan model service quality dapat disimpulkan bahwa tingkat kepuasan pasien terhadap pelayanan kefarmasian menggunakan model service quality menunjukkan hasil bahwa dimensi tangible sangat puas (86,62%), dimensi reliability sangat puas (88,53%), dimensi responsiveness sangat puas (91,85%), dimensi assurance sangat puas (89,61%), dan dimensi empathy sangat puas (92,23%). Dari nilai gap (kesenjangan) menunjukkan bahwa pelayanan yang diberikan oleh Puskesmas sudah melebihi ekspektasi masyarakat.

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“…Gender does not appear to have a meaningful association with patient satisfaction, according to his research. Patient satisfaction is more affected by economic categorization or acceptability of diverse options [8].…”

Section: Patient Characteristicsmentioning

confidence: 99%

Servqual Scale to Investigate Patient Satisfaction of Pharmaceutical Service at Private Dental Hospital, Jakarta, Indonesia

Arief¹,

Fahriati²,

Kartikasari³

2022

Proceedings of the 6th Batusangkar International Conference, BIC 2021, 11 - 12 October, 2021, Batusangkar-West Sumatra, Indones

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Pharmaceutical services are an integral component of hospital services. Poor pharmacy performance can affect the quality of healthcare in a hospital. The most crucial aspect in increasing services is improving the satisfaction of patients. High degree of satisfactory can improve healthcare qualities in a hospital. Based on several research documents, the quality of pharmaceutical services in Indonesia remains low. The aim of this research was to analyze customer satisfaction with pharmaceutical services at a private dental hospital in Jakarta, Indonesia. This research was performed using a descriptive method. Satisfaction levels are analyzed using Servqual's online questionnaire (Google Sheets), which includes five aspects of service quality: tangibility, empathy, assurance, responsiveness, and reliability. Data from 340 participants who met inclusion requirements. Analyze data using percentages. The results are the degree of tangibility are 78.5%, empathy is 68.50%, assurance is 78%, responsiveness 76.2%, and reliability is 75.3%. Based on the findings, quality service of Pharmaceutical service in Private Dental Hospital, Jakarta, Indonesia are at the same level satisfied

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Evaluasi Tingkat Kepuasan Pasien Terhadap Pelayanan Kefarmasian Di Rumah Sakit Sekarwangi Cibadak Kabupaten Sukabumi.

Cited by 13 publications

References 0 publications

Relationship Between Characteristics of Class 3 Inspired Patients With Service Satisfaction at Mokopido General Hospital, Tolitoli Regency

Relationship Between Characteristics of Class 3 Inspired Patients With Service Satisfaction at Mokopido General Hospital, Tolitoli Regency

Analisis Tingkat Kepuasan Pasien Terhadap Pelayanan Kefarmasian di Instalasi Farmasi Rawat Jalan Puskesmas Pracimantoro I Wonogiri

Servqual Scale to Investigate Patient Satisfaction of Pharmaceutical Service at Private Dental Hospital, Jakarta, Indonesia

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