Evaluating the Hospitality Services and Marketing Activities Offered to Medical Tourists in the Egyptian JCI Certified Hospitals

Bibliometric and Content Analysis of Literature on Role of Healthcare Hotel in Medical and Wellness Tourism

“…Willingness to buy in some studies is considered as an important variable as this is directly related to the revenue earned by a healthcare hotel from medical and wellness tourists respectively. Positive attributes, convenience, self-health perception, psychological well-being will increase the willingness of the medical and wellness tourists to avail the facilities of the healthcare hotel and increase their revisit intention (Snoj, 1995;Kaiser, 2005;Chen, Hsu and Tzeng, 2011;Lee, Han and Lockyer, 2012;Lunt, Mannion and Exworthy, 2013;Lin, 2014;Helmy and Zaki, 2018).…”

“…Quality control and improvement of service quality can be achieved effectively by identifying and monitoring the patients' problems and treatment for medical tourists, as well as spa and therapeutic qualities for wellness tourists from their perspective. Hence, empathy, reliability and responsiveness are found to be considered essential services in healthcare hotels that cater to medical or wellness tourists (Wind et al, 1989;Randall and Senior, 1994;Hsieh, Lin and Lin, 2008;Severt et al, 2007;York, 2008;Chen, Chang and Wu, 2013;Kitapchi, Akdogan and Dortyol, 2014;Abubakar and Ilkan, 2016;Samal, Misra and Pradhan, 2017;Helmy and Zaki, 2018).…”