Evaluating the quantitative effects of workflow systems based on real cases

Oba, Michiko; Onoda, S.; Komoda, Norihisa

doi:10.1109/hicss.2000.926852

Cited by 15 publications

(10 citation statements)

References 4 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…The number of processes studied across all the organizations totals 16. This approaches the number of case studies involved in the study by Oba et al (2000) and far exceeds the number of most other collected cases in research papers.…”

Section: Progressmentioning

confidence: 93%

The effectiveness of workflow management systems: Predictions and lessons learned

Reijers

Aalst

2005

International Journal of Information Management

View full text Add to dashboard Cite

Section: Progressmentioning

confidence: 93%

The effectiveness of workflow management systems: Predictions and lessons learned

Reijers

Aalst

2005

International Journal of Information Management

View full text Add to dashboard Cite

“…Its aim is to quantify the contribution of WfM technology to improved business process performance with respect to lead time, wait time, service time, and utilization of resources. In this way, it is an extension of the scope of the study by Oba et al (2000).…”

Section: Introductionmentioning

confidence: 91%

“…What is more, their focus is not on performance issues, but on aspects such as implementation (Parkes, 2002) or the appreciation of the technology by end-users (Kueng, 1998). The study most related to our research is that of Oba et al (2000), who developed a regression model on the basis of 20 cases to predict the reduction of lead time as a result of WfM implementation.…”

Section: Introductionmentioning

confidence: 99%

PERFORMANCE IMPROVEMENT BY WORKFLOW MANAGEMENT SYSTEMS - Preliminary results from an empirical study

Reijers¹

2004

Proceedings of the 4th International Workshop on Pattern Recognition in Information Systems

View full text Add to dashboard Cite

Workflow Management (WfM) systems have acquired a respectable place in the market of enterprise information systems. Although it is clear that implementation of a WfM system may shorten process execution and increase efficiency, little is known about the extent of these effects on business process performance. In this paper, we report on a running longitudinal multi-case study into the quantitative effects of WfM systems on logistic parameters such as lead time and service time. We conclude that in most cases significant decreases of lead time and service time will take place for the cases under consideration. In the presentation of our research outline, we show how we use process simulation for the validation of our measurements, the prediction of performance improvement, and the comparison of the pre-and postimplementation situation. As a side effect of this study, we present some interesting characteristics of actual business processes and the way WfM systems are implemented in practice.

show abstract

“…(Palmer 2007;Staffware 2000). In academic papers, various single case studies of workflow implementations are described and a small number of studies that involve multiple implementations (Herrmann and Hoffmann 2005;Kueng 2000;Oba et al 2000). Most of the studies that explicitly consider performance established a positive effect of workflow technology, in particular in Oba et al (2000).…”

Section: Workflow and Geographymentioning

confidence: 98%

Analysis of a collaborative workflow process with distributed actors

2008

View full text Add to dashboard Cite

Current workflow management technology offers rich support for process-oriented coordination of distributed teamwork. In this paper, we evaluate the performance of an industrial workflow process where similar tasks can be performed by various actors at many different locations. We analyzed a large workflow process log with state-of-the-art mining tools associated with the ProM framework. Our analysis leads to the conclusion that there is a positive effect on process performance when workflow actors are geographically close to each other. Our case study shows that the use of workflow technology in itself is not sufficient to level geographical barriers between team members and that additional measures are required for a desirable performance.

show abstract

Evaluating the quantitative effects of workflow systems based on real cases

Cited by 15 publications

References 4 publications

The effectiveness of workflow management systems: Predictions and lessons learned

The effectiveness of workflow management systems: Predictions and lessons learned

PERFORMANCE IMPROVEMENT BY WORKFLOW MANAGEMENT SYSTEMS - Preliminary results from an empirical study

Analysis of a collaborative workflow process with distributed actors

Contact Info

Product

Resources

About