Evaluation of the Factors Influencing the Trust of Millennial Citizens in E-Government

Assegaff, Setiawan; Andrianti, A; Astri, Lola Yorita

doi:10.1088/1742-6596/1898/1/012009

Cited by 3 publications

(4 citation statements)

References 9 publications

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“…The measurement of e-government accuracy and consistency affects trust in transactions (Martati & Suminto, 2021). The security, risk perceptions, and trust in e-government services affect users' intentions as well as users' behavior (Assegaff et al, 2021). Trust in the Internet, Internet access, Internet skills, and trust in the government affect the usage intention for e-government services (Dilhani & Priyashantha, 2021).…”

Section: Discussionmentioning

confidence: 99%

“…Technical and governmental factors positively affect people's trust level in e-government services (Alkateeb & Abdalla, 2021). Trust in e-government services, software quality, security, and risk perceptions affect the users' intention to use and users' behavior (Assegaff et al, 2021). Internet access, trust in government, trust in the Internet, and Internet skills influence the intention of e-government services usage (Dilhani & Priyashantha, 2021).…”

Section: Credibility (Trust) and Intention To Use E-government Servicesmentioning

confidence: 99%

“…Computer self-efficacy, quality of information, compatibility, service quality, system quality, and innovativeness influence the intention to adopt e-government services (Kilani, 2021). The millennial generation believes that software quality, security, risk perceptions, and e-government services trust affect public intentions to use e-government (Assegaff et al, 2021). Engagement in social media tools and e-government information affects the tourists' intention and attraction to tourist places (Sitthipon et al, 2022).…”

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confidence: 99%

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Behavioral Acceptance of Electronic Government in Jordan

Al-Haddad

Sharabati

Khasawneh

et al. 2023

International Journal of Electronic Government Research

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Due to the development of communication and information technology, all organizations employ electronic communication to reach their customers and users, especially in developed nations where governments use e-government to support their residents with needed services. In Jordan, the use of e-government services is not as well adopted as in developed nations, because some Jordanians do not trust e-government services due to many reasons, which are discussed in this research; therefore, this study's goal is to determine dimensions that affect people's intentions to use e-government and its effect on e-government actual use in Jordan. The study looks into the factors that impact individuals' intentions and actual e-government usage, including attitudes toward behavior, credibility, and subjective norms that are derived from perceived usefulness, ease of use, awareness, trust in the government, incentives, trust in service delivery, transactional security, and social influence. A total of 352 online questionnaires were gathered, the majority of which were completed by college students who are between the ages of 18 and 29. The findings indicate that perceived ease of use, incentives, and perceived usefulness influence attitudes toward behavior, while awareness does not affect attitudes toward behavior. Trust in service delivery, transactional security, and trust in government affect credibility. Social influences affect subjective norms. Attitudes toward behavior and subjective norms affect intention to use, using intention affects actual usage, while credibility does not affect using intention. Finally, the results are helpful to Jordanian organizations including the Jordanian government. Recommendations are provided in the last section.

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Section: Discussionmentioning

confidence: 99%

Section: Credibility (Trust) and Intention To Use E-government Servicesmentioning

confidence: 99%

mentioning

confidence: 99%

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Behavioral Acceptance of Electronic Government in Jordan

Al-Haddad

Sharabati

Khasawneh

et al. 2023

International Journal of Electronic Government Research

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“…Assegaff et al evaluated the factors affecting the trust of millennial citizens in e-government in Jambi, Indonesia. They found that software quality, trust in the internet, reliance on applications influenced the generation behavior (Assegaff et al, 2021).…”

Section: Introductionmentioning

confidence: 99%

Factors Affecting Trust in E-Government

Pribadi

Iqbal

Restiane

2021

JGCS

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This study examined perceived usefulness, information quality, and privacy and security to predict trust in e-government. This study used a survey data collection method and a random sampling technique with 100 residents who visit the local government's public services website as respondents. A Likert scale was used to create the questionnaires. SEM-PLS looked at the data to see if it was valid and reliable, as well as test hypothesis and regression. This study found that perceived usefulness, information quality, and privacy and security had a positive and significant effect on trust in e-government with p-values of 0.000, 0.001 and 0.000, respectively. The influence of the three independent variables towards the dependent variable was moderate (R-square = 0.494). Finally, the limitations and implications of these findings are examined. Studi ini menguji manfaat yang dirasakan, kualitas informasi, dan privasi dan keamanan untuk memprediksi kepercayaan pada e-government. Penelitian ini menggunakan metode pengumpulan data survei dan teknik random sampling dengan 100 orang warga yang mengunjungi website layanan publik pemerintah daerah sebagai responden. Sebuah skala Likert digunakan untuk membuat kuesioner. SEM-PLS melihat data untuk melihat apakah itu valid dan reliabel, serta menguji hipotesis dan regresi. Studi ini menemukan bahwa persepsi manfaat, kualitas informasi, dan privasi dan keamanan memiliki pengaruh positif dan signifikan terhadap kepercayaan pada e-government dengan nilai p masing-masing 0,000, 0,001 dan 0,000. Pengaruh ketiga variabel bebas terhadap variabel terikat adalah sedang (R-square = 0,494). Akhirnya, keterbatasan dan implikasi dari temuan ini diperiksa..

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