Examining macro-sources of institution-based trust in social commerce marketplaces: An empirical study

Lu, Baozhou; Zeng, Qingfeng; Fan, Weiguo

doi:10.1016/j.elerap.2016.10.004

Cited by 77 publications

(99 citation statements)

References 83 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Following the trust-transference logic (Lee and Turban, 2001;Sun et al, 2014), when an individual trusts in a social media platform, s/he will more likely trust other members in the same social media platform (Rus and Iglic, 2005), suggesting a positive relationship between trust in institution and trust in members. For competence-based trust, social media members will be confident in that the social media provider is capable of providing resource, guidelines and safeguarding measures to deal with the third parties that maliciously use their disclosed information (Lu et al, 2016). Social media users believe that social media provider also has the competence to punish the members who misuse other members' disclosed information.…”

Section: Trust Transfer Processmentioning

confidence: 99%

Understanding the trust building mechanisms in social media

Sun

Yan

Shen

et al. 2018

AJIM

View full text Add to dashboard Cite

Purpose-Although the impacts of trust on information disclosure have been well recognized, the trust building mechanisms in social media are still underexplored. To fill this gap, the purpose of this paper is to explore two trust building mechanisms, namely, institution-based and transference-based trust building and identify how these two mechanisms vary across gender. Design/methodology/approach-An online survey was conducted to collect data. The partial least squares method was used to examine the relationships among regulatory effectiveness, three trusting perceptions and disclosure intention. A cross-group path coefficient comparison method was used to test gender differences. Findings-The results suggest that regulatory effectiveness affects competence-and character-based trust and these impacts are stronger for males than for females. Both competence-and character-based trust influence general trust in members while their impacts vary. Competence-based trust is more important for males while character-based trust is more important for females. Originality/value-This study contributes to social media literature by identifying the two trust building mechanisms with special attention to the role of regulatory effectiveness and trust transfer. Further, this study also sheds light on how these two mechanisms vary across gender.

show abstract

Section: Trust Transfer Processmentioning

confidence: 99%

Understanding the trust building mechanisms in social media

Sun

Yan

Shen

et al. 2018

AJIM

View full text Add to dashboard Cite

show abstract

“…Liang et al [37] confirmed that the reputation of the fundraisers has a significant impact on the trust of investors on the P2P lending platform. Lu et al [38] confirmed that buyers' perception of online market feedback mechanism has a positive impact on buyers' trust in the social commerce context. Thus, the following hypothesis is made: Hypothesis 3.…”

Section: Perceived Online Review System and Trustmentioning

confidence: 95%

The Effects of Online Trust-Building Mechanisms on Trust in the Sharing Economy: The Perspective of Providers

Wang

2020

Sustainability

View full text Add to dashboard Cite

Trust is considered to be one of the key factors influencing the sustainable development of the sharing economy. In this paper, we focus on the trust issue of peer-to-peer accommodation models like Airbnb and Xiaozhu, which are among the most common examples of a sharing economy. This research divides trust into two types from the perspective of an accommodation provider in the context of peer-to-peer accommodation sharing: trust in the sharing platform and trust in consumers. The purpose of this paper is to provide a comprehensive view of how the three types of online trust-building mechanisms affect providers’ trust in the sharing platform and trust in consumers. The structural equation modelling with partial least square method was used to empirically test the influence of the online trust-building mechanisms of a sharing economy platform on provider’s trust in the platform and provider’s trust in consumers, based on a sample of 209 providers on online short-term rental platforms in China. The empirical results show that perceived personal safety mechanisms, perceived property safety mechanisms, and perceived review mechanisms are positively related to a provider’s trust in the platform. Provider’s trust in the platform has a positive effect on trust in consumers, while perceived personal safety and review mechanisms have a positive effect on provider’s trust in consumers by the mediation of trust in the platform. This study has theoretical and practical significance for the promotion of the research and development of trust mechanisms in the sharing economy.

show abstract

“…Therefore, there are more threats to food quality in the fresh e-supply chain than in the traditional agri-food supply chain. In addition, compared with offline relations, it seems harder for e-vendors to build up trust with their consumers [7]. Contrary to the speed of agricultural e-commerce development, China's current laws and regulations lack clear restrictions on commodity quality supervision in e-supply chains [8].…”

Section: Introductionmentioning

confidence: 99%

Quality Decision-Making Behavior of Bodies Participating in the Agri-Foods E-Supply Chain

Panqian

2020

Sustainability

View full text Add to dashboard Cite

The quality of agri-foods in e-supply chains confronts more threats than that in the traditional agri-food supply chain. However, most of the existing studies focusing on the quality problems of fresh agri-products are mainly cases studies and statistical analyses, and they do not take into account the farmers’ willingness to comply with safe agri-food supply procedures. To solve the supply quality problems of fresh agri-foods and help participators make a better choice, the decision-making behavior on the supply quality of agri-foods in the e-supply chain was deeply studied in this paper using game theory. Some factors related to the decision behavior of the supply chain were analyzed, including the supervision intension of the government, the rights protection consciousness of consumers, and the intensity of punishment for poor-quality agri-foods. These factors have an important influence on the farmers’ willingness to provide high-quality products and e-business’ probability of inspection. Compared with three different decision models of agri-food e-supply chains, the results show that the decentralized decision model is better than the centralized model from the view of quality protection. The behavior of members of the supply chain is as follows: the farmers’ willingness to supply high-quality agri-foods increases with the increase in the consumers’ consciousness of their rights and the government’s supervision intensity. The “experience deviation” phenomenon also occurs when a new e-business makes a decision about its quality inspection behavior in this e-supply chain where the quality information is traceable. As such, e-business enterprises should reduce their quality inspection behavior based on the increase in the government’s supervision intensity. This happens to be opposite to the traditional experience where quality information is not traceable. This study not only extends the research framework of the novel electronic supply chain, but also provides a certain reference for the subsequent research and e-business practices of fresh produce in developing countries.

show abstract

Examining macro-sources of institution-based trust in social commerce marketplaces: An empirical study

Cited by 77 publications

References 83 publications

Understanding the trust building mechanisms in social media

Understanding the trust building mechanisms in social media

The Effects of Online Trust-Building Mechanisms on Trust in the Sharing Economy: The Perspective of Providers

Quality Decision-Making Behavior of Bodies Participating in the Agri-Foods E-Supply Chain

Contact Info

Product

Resources

About