Factors Affecting ERP Implementations: Client and Consultant Perspectives

Abstract

Enterprise Resource Planning (ERP) systems are becoming popular among business organizations globally as well as locally. The main reason is that the corporate benefits gained through such implementations. However, in the event of such a project failing, the company has to incur a huge loss. Therefore, identifying the issues involved with the ERP implementation is of paramount importance. This paper aims to identify factors affecting the successful implementation of ERP projects, find out the level of practice of each factor in Sri Lankan organizations and recommend best practices to minimize the ERP project failures. The findings of this research are based on a questionnaire survey performed among 31 client organizations and 32 ERP consultants selected through judgmental sampling method. There are 3 factors each for client and consultant perspectives where the level of practice is poor, they are; product selection procedure, project planning, client commitment, competency of consultants and communication of support requirements during the pre-implementation stage. Except for above, level of practice of rest of the factors is good. Set of guidelines has been suggested to overcome the poorly practiced implementation factors in order to follow in future ERP implementations for both clients and consultants.

Knowledge retention in ERP implementations: the context of UK SMEs

“…Despite the benefits that can be achieved from a successful ERP system implementation, there is evidence of a high failure rate for ERP implementation projects in numerous industries (Huang et al 2004;Jayawickrama and Yapa 2013;Sun, Ni and Lam 2015). One of the main reasons for ERP failures has been identified as a lack of sufficient support from KM approaches (such as knowledge retention approaches) throughout the ERP project lifecycle in SMEs (Sedera and Gable 2010;Jayawickrama, Liu and Hudson Smith 2013;Metaxiotis 2009).…”

Designing Business System Model Using System Modeling Approach to the Small and Medium Enterprises (SME) of Furniture in Indonesia

“…[9] discusses the role of user participation in the implementation of this ERP. [7] and [10] discusses the factors and issues that affect the implementation of ERP. The study is the first case study on the company in general, while the second study takes a case study on the Small and Medium Enterprise (SME).…”

Designing Business System Model Using System Modeling Approach to the Small and Medium Enterprises (SME) of Furniture in Indonesia

“…Studies that discusses the theme of the pre-implementation, namely: [6], [2], [7], [8], [9], [1], [10], [11], [12] and [13]. Refs.…”