Factors influencing continued use of mobile easy payment service: an empirical investigation

Jun, Jaehyeon; Cho, Insu; Park, Heejun

doi:10.1080/14783363.2018.1486550

Cited by 51 publications

(32 citation statements)

References 43 publications

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“…With the support of technical innovations and their features such as efficiency, transparency and convenience, mobile payments have attracted a considerable number of customers and become famous worldwide (Barbara & Lars, 2020). Many types of research have addressed mobile payment adoption in different countries (Gomber et al, 2018;Jun et al, 2018;Liao, 2018;McGovern et al, 2018). Berg et al (2020) explore fintech adoption in the European and Central Asian regions, following the high usage of mobile phones and government initiatives to provide better internet access to both urban and rural populations.…”

Section: Review Of Literaturementioning

confidence: 99%

“…Some studies have found that all these above factors affect customer intention and adoption of mobile payments (Lee et al, 2015). Other researchers have argued that customers tend to care more about the expected advantages of mobile payments instead of potential disadvantages; they think perceived value could positively affect customer adoption and experience of mobile payments (Jun et al, 2018). Unnikrishnan and Jagannathan (2018) argue that trust was an important variable that was not included in the TAM model and conclude that trust could positively affect the adoption and experience of mobile payments when customers think mobile payment providers and their mobile payment apps are reliable, they prefer to adopt them.…”

Section: Review Of Literaturementioning

confidence: 99%

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Evaluating Drivers of Fintech Adoption in the Netherlands

Hasan

Ashfaq

Shao

2021

Global Business Review

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The development of smartphones and mobile internet technologies has promoted the development of mobile payments worldwide. The core purpose of this study is to ascertain what the main factors are which affect Dutch customers’ adoption and experience of mobile payments. This study first addresses the concepts of mobile payments and customer experience and then explores the current Dutch financial and banking systems, before attempting to understand the recent researches worldwide on mobile payments. Based on quantitative research methods, the study examines the factors that influence the adoption and experience of mobile payments and the impacts of the COVID-19 outbreak on payment methods due to social distancing rules in the Netherlands. It finds that perceived ease of use, perceived usefulness, safety and trust are the main factors that affect the adoption of mobile payments, and mobile-payment providers need to improve technical protection and offer some benefits to boost the mobile-payment business. The COVID-19 outbreak has caused the decline of cash payments and the increase of contactless payments in the Netherlands; mobile payments ensure people’s health and help slow down the spread of the virus.

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Section: Review Of Literaturementioning

confidence: 99%

Section: Review Of Literaturementioning

confidence: 99%

Evaluating Drivers of Fintech Adoption in the Netherlands

Hasan

Ashfaq

Shao

2021

Global Business Review

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“…Pousttchi [30] classified convenience into three domains, namely the operating sequence (e.g., easy handling and fast processing), the initialization phase before the first use, and the coverage of the procedure. Accordingly, the construct of convenience can be understood as the ease and speed of the system, easy learnability of the payment procedure [30,31], and simplicity in conducting financial transactions [32].…”

Section: Mobile Payment Service (Mps) Success Determinantsmentioning

confidence: 99%

“…This study emphasizes and highlights the previous implications related to user perceptions of security and its role in the overall usage environment. Jun et al [32] noted that, when there are excessive complications in the technology security process, these can create an uneasy learning environment for users. Moreover, Iman [37] noted that technology-driven applications could potentially create complexities and burdens to the firms that use either a shared infrastructure or the service platform.…”

Section: Theoretical Insightsmentioning

confidence: 99%

Sustainable Development of a Mobile Payment Security Environment Using Fintech Solutions

2021

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Financial technology (fintech) services have come to differentiate themselves from traditional financial services by offering unique, niche, and customized services. Mobile payment service (MPS) has emerged as the most crucial fintech service. While many studies have addressed the essential role of security when service providers and users choose to engage in financial transactions, the relationship between users distinct perceptions of security and MPS success determinants are yet to be examined. Thus, this study primarily aims to uncover the distinctive roles of platform and technology security by investigating how users react differently to their varying understandings of the MPS usage environment. This study proposes a research model comprising two security dimensions (platform and technology) and three MPS success determinants (convenience, interoperability, and trust). We evaluated the proposed model empirically by using an online survey of 356 users. The survey accounts users experiences of the selected MPS. The results show that a security driven MPS can essentially enhance or deteriorate users positive perceptions of MPS success determinants while they use it for financial transactions. To further understand how this recent trend of user perception of security affects the overall MPS usage experience, this study provides theoretical insights into the roles of platform and technology securities. Managerial insights on the design strategies of MPS providers are also provided based on the potential implications of users subjective and objective perceptions of MPS security environment.

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“…Evidence from studies on the adoption of other IT innovations (e.g. mobile payment services, mobile credit cards, wireless mobile data services) supports this line of reasoning (Jun, Cho, and Park 2018;Tan et al 2014;Lu et al 2008). Thus:…”

Section: The Effects Of Piit On Pu Pra and Bi To Adopt A Mobile Walletmentioning

confidence: 87%

Mobile wallets: key drivers and deterrents of consumers’ intention to adopt

Mew¹,

Millan

2021

The International Review of Retail, Distribution and Consumer R

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Mobile wallets are one of the latest innovations with a considerable potential to change how consumers make purchases and enhance their shopping experiences. However, their diffusion has been much slower than initially anticipated, particularly in countries such as the UK where the present study was conducted. The services offered by the mobile wallet have to be secure, reliable, and constantly available. Any problems during mobile wallet use are likely to affect consumers' perceived value and level of satisfaction with the service providers. This study identifies key drivers and deterrents of a mobile wallet adoption. The study utilizes a mixedmethod research design to gain deeper insights and understanding of the studied phenomena. Accordingly, the study findings are firmly grounded in empirical evidence. The conceptual model blends existing with new ideas emanating from the real-life experiences of the study participants. Our findings confirm the important role of all factors considered in the model: they affected directly and/or indirectly consumers' intention to adopt the mobile wallet and explained a substantial portion of its variance. In addition to enriching existing knowledge on consumer behavior toward innovations, our findings provide valuable insights to marketers and retailers by helping them make effective decisions regarding the use of this recent innovation for the benefit of all stakeholders involved.

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Factors influencing continued use of mobile easy payment service: an empirical investigation

Cited by 51 publications

References 43 publications

Evaluating Drivers of Fintech Adoption in the Netherlands

Evaluating Drivers of Fintech Adoption in the Netherlands

Sustainable Development of a Mobile Payment Security Environment Using Fintech Solutions

Mobile wallets: key drivers and deterrents of consumers’ intention to adopt

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