Factors influencing social media use in local governments: The case of Italy and Spain

Guillamón, María‐Dolores; Ríos, Ana‐María; Gesuele, Benedetta; Metallo, Concetta

doi:10.1016/j.giq.2016.06.005

Cited by 156 publications

(133 citation statements)

References 78 publications

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“…He furthermore notes that the same can be discerned for education: in the time period of his analysis, counties with websites have a slightly higher percentage of high school graduates than counties without websites. Guillamón et al (2016) do not observe significance for education, but they do find income to be a significant factor in local government use of social media. For Van Deursen and Van Dijk (2009), who make four different classifications for their measurement of digital skillsoperational, formal, information and strategic skillseducation level appears to be the only constant determining factor.…”

Section: Hypothesis 3amentioning

confidence: 68%

“…There is a long-standing tradition that assumes the existence of a connection between organisation size and its capacity to innovate (see, e.g., Rogers 1983): it forms an indicator of an array of underlying assumptions that stimulate innovation, such as total resources, technical expertise, information disclosure and organisational structure. Prior research points in the same direction (Ho 2002;Andrews and Boyne 2009;Ruano De La Fuente 2014;Guillamón et al 2016): the larger the municipality, the greater the odds that it had more advanced forms of e-government.…”

Section: Determinants and Hypothesesmentioning

confidence: 93%

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Assessing electronic service delivery in municipalities: determinants and financial consequences of e-government implementation

Budding

Faber

Gradus

2018

Local Government Studies

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In the Netherlands, electronic service delivery has become an important issue in many municipalities. Using the Internet for service delivery is seen as an important element of e-government. Based on 2014-2016 panel data for all Dutch municipalities, we show that there is a large variety among the municipalities in the extent to which they offer their service delivery digitally. By exploring the factors that may explain the differences among the municipalities, some trends can be discerned. Most notably is the strong relationship of e-government adoption with demographic characteristics, such as population, population density and both older age and younger age groups. Remarkably, we did not find an influence of education and income. Finally, we did not observe a relation between municipal allocated costs and level of e-maturity, hereby leaving the question open if and how e-government can lead to cost reductions.

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Section: Hypothesis 3amentioning

confidence: 68%

Section: Determinants and Hypothesesmentioning

confidence: 93%

Assessing electronic service delivery in municipalities: determinants and financial consequences of e-government implementation

Budding

Faber

Gradus

2018

Local Government Studies

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“…The use of social media in organizations to increase the transparency and dissemination of the edicts reinforces the researches [49,57,86,87] that demonstrate that social media promote and facilitate the availability and access to government information. This provision favors social control and citizen participation in government actions.…”

Section: E-participation Driversmentioning

confidence: 75%

E-participation with Social media in Science, Technology and Innovation: Brazilian States Research Support Foundations Case

Andrade¹,

Grützmann

2020

Proceedings of the Annual Hawaii International Conference on System Sciences

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The use of social media has advanced in all social strata with effect on citizen participation in political discussions. In the context of Science, Technology and Innovation (ST&I) policies, bringing citizens closer together is a challenge for scientific and governmental institutions. The Brazilian States Research Support Foundations (RSF) show interest in promoting this approach to legitimize investments in science. Studies on the effects of social media on the relations between science, society and government are scarce. This research analyzed how e-participation, through social media, promotes citizen participation in the ST&I policies and actions of the RSFs. Nine organizations, including at least one Foundation from each Brazilian region, participated in this study. The main contribution of social media was the ability to intensify the interactions between government, researchers and citizens, using an informal and accessible language. E-participation can facilitate the approximation of civil society to ST&I activities to deal with these challenges. E-participation is understood as the use of Information and Communication Technologies (ICTs), mainly the Internet, to promote citizen participation in the agenda-setting and decision-making [10][11][12]. Also, it contributes to the citizen participation process by providing communication technologies by making information accessible and creating a broader interaction environment [10]. The improvement of the ICTs brought tools for creating and sharing user content, like Youtube, Twitter and Facebook. The so-called social media broaden the channels of dialogue with multiple actors and higher opinions heterogeneity [13], being one of the most used e-participation tools [14]. The communication and speed are increased at a reduced cost, enabling an equitable participation process [15]. The government can place itself where citizens already are communicating [16]. In contrast, the heterogeneity and the volume of opinions make it difficult for information analysis [13,17,18]. Citizens' interest in participation does not always go well as expected [19,20] and government institutions may not use social media for closer dialogue with citizens [21].Research associating e-participation to the ST&I policies and actions, in particular, using social media as tools is lacking. Ho et al. [22] point out the need for

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“…Both politicians and citizens (voters) are assumed to be acting in self-interest. Authors such as Bertot et al (2010) have shown that social media offer governments new tools through which to create transparency (Guillamón, Ríos, Gesuele, & Metallo, 2016).…”

Section: Advances In Social Science Education and Humanities Researcmentioning

confidence: 99%

The Power of a Mayor’s Social Media Posts to Create a Support Base of Young Local Citizens: A Case Study

Suciati¹,

Maulidiyanti²

2020

Proceedings of the 3rd International Conference on Vocational Higher Education (ICVHE 2018)

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Factors influencing social media use in local governments: The case of Italy and Spain

Cited by 156 publications

References 78 publications

Assessing electronic service delivery in municipalities: determinants and financial consequences of e-government implementation

Assessing electronic service delivery in municipalities: determinants and financial consequences of e-government implementation

E-participation with Social media in Science, Technology and Innovation: Brazilian States Research Support Foundations Case

The Power of a Mayor’s Social Media Posts to Create a Support Base of Young Local Citizens: A Case Study

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