Factors Influencing the Employees Service Performances in Hospitality Industry Case Study Aqba Five Stars Hotel

Jawabreh, Omar A.A.; Masa’deh, Ra’ed; Mahmoud, Rami Muneer; HAMASHA, Sondos Akram

doi:10.30892/gtg.29221-496

Cited by 24 publications

(12 citation statements)

References 30 publications

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“…The definition of human capital relates to the expertise and skills of individuals that enable changes in behavior and economic growth (Becker, 1975). In order to do well in society, human resources can be built through structured training and education aimed at upgrading and renewing one's capabilities (Jawabreh et al, 2020). Previous researchers have differentiated between various forms of human capital (Chen and Huang, 2009).…”

Section: Human Capital and Service Innovationmentioning

confidence: 99%

Exploring the Relationship Between Human Resources Management Practices in the Hospitality Sector and Service Innovation in Jordan: The Mediating Role of Human Capital

Mahmoud¹,

Al-Mkhadmeh²,

Alananzeh³

et al. 2021

GTG

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This study is aimed to explore the relationship between Human Resources Management (HRM) and innovation in services and whether such a relationship is mediated by human capital. The data was gathered from the hospitality sector in Jordan. To evaluate the proposed hypotheses, Structural Equation Modeling (SEM) was used via partial modeling of least squares. The research findings provide clear evidence that the Service Innovation of Jordan's hospitality was positively influenced by HRM activities and human resources. The results show many practical and theoretical effects. Results will help the hospitality sector grow creativity in their services by HRM practices and establish proper use of human capital in their employees through innovation cults. This is one of the few studies that studied the relationship between HRM activities and the sufficient of human capital on hospitality in a developing country, Jordan.

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Section: Human Capital and Service Innovationmentioning

confidence: 99%

Exploring the Relationship Between Human Resources Management Practices in the Hospitality Sector and Service Innovation in Jordan: The Mediating Role of Human Capital

Mahmoud¹,

Al-Mkhadmeh²,

Alananzeh³

et al. 2021

GTG

Self Cite

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“…The scientific community is actively studying the problem of competitiveness of hotel enterprises: O. Jawabreh, R. Mahmoud, S. A. Hamasha, R. MasaDeh [1], O. Voronova, V. Hareva, T. Khnykina [2], A. A. Aleshin [3], E. N. Garanina [4], V. S. Grigorieva [5], I. V. Mishurova [10], R. K. Rajabov, H. R. Sharipova [11] and others.…”

Section: Manual Interactive Assumption Generationmentioning

confidence: 99%

Organization of Accommodation Facilities During the Pandemic: How to Stay Hospitable While Complying With Sanitary Requirements

Radygina¹,

Oshkordina²

2020

Proceedings of the Research Technologies of Pandemic Coronavirus Impact (RTCOV 2020)

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In conditions of forced isolation, restrictions on the movement of citizens and the provision of services, there is a decrease in business and investment activity, the purchasing power of the population, which directly affects the hospitality sector, making it one of the most vulnerable areas of activity during the pandemic. Today, industry specialists face a new urgent task, related not only to maintaining operations in non-standard conditions, but also to innovative development in a short period. The article analyzes the state of the hospitality industry, identifies difficulties and identifies recommendations for the organization of functioning and interaction with consumers. The main directions of ensuring the competitiveness of a hotel enterprise in the context of a pandemic are highlighted: state measures to support hotels; adaptation of internal service processes to new sanitary and epidemiological standards; cost optimization; improving management efficiency; active marketing activities; introduction of non-contact methods of interaction with guests.

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“…Work alienation is popularly seen as a key impact, over work performance, job turnover, job adherence, burn-out and loyalty to the organization. Alienation has been specified with a many problems and negative outcomes (Alrowwad & Abualoush, 2020;Jawabreh, et al, 2020;Sookoo, 2013). Furthermore, this problem is not limited to professions like medicine, it's widespread in organizations too (Halawi, 2014;Al Azmi, et al 2012).…”

Section: Introduction Backgroundmentioning

confidence: 99%

Impact of work alienation feelings on turnover intention in the Aqaba Special Economic Zone Authority located in Jordan

Nawafleh

Alkhalayleh

Qerba

2021

JSS

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The aim of this study was to examine the effect of work alienation on employee turnover intention among the employees in the Aqaba Special Economic Zone Authority. Descriptive, correlational, cross-sectional design were used by distributing of (100) self reporting questionnaire, which was consist of three parts; the first part was for the demographical characteristics of the employees, the second part was for the Work Alienation scale and the third part was Anticipated Turnover Scale (ATS). The results revealed that work alienation levels was in a moderate level {mean= 3.13 (SD=.81)}, and a total of 27 (29.3%) employees show the aim of turnover the jobs. Moreover, the regression results reveals that there was a strong significance effect for work alienation on employee turnover intention (r = .729); and (53.1%) of the employee turnover intention could be explained from work alienation. The negative effect of work alienation in the preservation of the expert employees, need more focus and hard work by the human resources departments to take precautionary measures for this negative effect.

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Factors Influencing the Employees Service Performances in Hospitality Industry Case Study Aqba Five Stars Hotel

Cited by 24 publications

References 30 publications

Exploring the Relationship Between Human Resources Management Practices in the Hospitality Sector and Service Innovation in Jordan: The Mediating Role of Human Capital

Exploring the Relationship Between Human Resources Management Practices in the Hospitality Sector and Service Innovation in Jordan: The Mediating Role of Human Capital

Organization of Accommodation Facilities During the Pandemic: How to Stay Hospitable While Complying With Sanitary Requirements

Impact of work alienation feelings on turnover intention in the Aqaba Special Economic Zone Authority located in Jordan

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