Fintech in the eyes of Millennials and Generation Z (the financial behavior and Fintech perception)

Daqar, Mohannad A. M. Abu; Arqawi, Samer; Karsh, Sharif M. Abu

doi:10.21511/bbs.15(3).2020.03

Cited by 59 publications

(30 citation statements)

References 13 publications

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“…(Interview 27,Zain) In line with the previous research, e-wallet is being used as a mode of transactions amongst youngsters, millennials, and generation Z altogether (Monilakshmane, 2019) (Daqar, 2020) (Persada, 2021). The main factors in using e-Wallet, namely discount (Prasasti, 2021); ease-of-use (Daqar, 2020); seemingly good idea (Persada, 2021); and the quality of mobile application (Phuong, 2020). In this study, the author found three striking answers from the interviewee.…”

Section: Interviewer: What Is the Reason Why You Used E-wallet During The Pandemics?supporting

confidence: 63%

“…(Interview 53,Karunia Informants: I use it to order food, shop online, pay for online transportation, basically the practicality of using it. (Interview 27,Zain) In line with the previous research, e-wallet is being used as a mode of transactions amongst youngsters, millennials, and generation Z altogether (Monilakshmane, 2019) (Daqar, 2020) (Persada, 2021). The main factors in using e-Wallet, namely discount (Prasasti, 2021); ease-of-use (Daqar, 2020); seemingly good idea (Persada, 2021); and the quality of mobile application (Phuong, 2020).…”

Section: Interviewer: What Is the Reason Why You Used E-wallet During The Pandemics?supporting

confidence: 57%

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e-Wallet usage intensity and the determining factors during pandemics

Prasasti

Lia²,

Nuari³

2022

IJRBS

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COVID-19 has changed the way we live to the extent of many choices in our lives. Physical distancing measurement that took place months, followed by restriction to travel, to reduce mobility, has been gradually implemented by the government of Indonesia. The e-wallet transaction by volume during the pandemic accounts for 1,7 million times with 67 total users in Indonesia. This study is comprehensive on previous research on 2020 with a smaller sample. This research is aimed to find out 1) the usage intensity of e-wallet amongst them and 2) to understand the underlying factors of using such e-wallet. The data is collected by interviewing 100 students in Universitas Negeri Malang, Indonesia. The data was then analyzed using NVIVO and interpreted using content analysis to reach the objective of this research. It is found out that 1) undergraduate students use it quite frequently, and 2) three key factors as the determining factors, namely practicality efficiency, and discount. This research aims to contribute to the digital payment literature and future research agenda on e-wallet amongst undergraduate students during pandemic and post-pandemic.

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Section: Interviewer: What Is the Reason Why You Used E-wallet During The Pandemics?supporting

confidence: 63%

Section: Interviewer: What Is the Reason Why You Used E-wallet During The Pandemics?supporting

confidence: 57%

e-Wallet usage intensity and the determining factors during pandemics

Prasasti

Lia²,

Nuari³

2022

IJRBS

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“…Their engagement with technology means they are open to fintech and they trust online apps. Both Generation Z and Millennials consider that fintech are cheaper than banks [110]. Young generations are expected to open their first account and do transactions with financial apps instead of traditional banks [111].…”

Section: Sampling and Data Collectionmentioning

confidence: 99%

Customer Experience in Fintech

Barbu

Florea

Dabija

et al. 2021

JTAER

143

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The purpose of this paper is to analyse customer experience (CX) in the fintech sector. Fintech is a dynamic and innovative field that fully benefits from advances in information and communication technology. The concept of customer experience is multidimensional, analysed from various perspectives, and with distinct valences in different industries. Based on the stimulus-organism-response (S-O-R) approach, we proposed a model in which customer experience in fintech is the result of customer’s evaluation of the stimuli proposed by fintech companies. Using partial least squares equation modelling (PLS-SEM), we tested a series of hypotheses and validated the proposed model. The results showed that perceived value, customer support, assurance, speed and perceived firm innovativeness are positively related to customer experience in fintech. In turn, customer experience is positively associated with loyalty intentions of the customer. Our paper contributes in identifying the dimensions, the determinants and the outcomes of customer experience in fintech, while from a managerial perspective, we demonstrate how fintech companies must integrate customer experience in their business models.

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“…A very interesting study conducted by Karsh (2020) to investigate the financial behaviour, usage intention and perception towards FinTech services of Millennials and Gen Z. The study was conducted the in Palestine and a global comparison was made to understand counter parties' viewpoint.…”

Section: Alternative Financing and Customers' Perspectivementioning

confidence: 99%

An analysis of Conventional and Alternative financing—Customers' perspective

Gupta

Verma

Pachare³

2021

Int. J Fin Econ

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Alternative financing is a phenomenon that has been gaining momentum since the last decade. It is a way of dealing with financial requirements on an online platform with or without the intervention of a third party. In India, Banking and Financial Services are moving from the traditional "one size fits all" approach to a more personalized service approach, with the help of financial technology. However, it is important to understand that the growth of any sector, especially the service sector depends upon the user's experience and their perception of the service. A better understanding of customer's perceptions and their experience can help financial organizations to strategize better in order to increase their market share and profitability. In this connection, this study aims at understanding the customer's adaptability, awareness, and perceived ease of use of Alternative Financing with reference to conventional financing. Primary as well as secondary data are collected for this purpose.The primary data were obtained from self-administered questionnaire. Factor analysis is conducted to explore the factors, which contribute to the better involvement of customers towards Alternative Finance. This study tries to make an original contribution by assessing significant factors that prompt a customer to use alternative financial services. Results indicate a significant positive relationship between the factors and the growth of alternative finance. The results may help financial institutions to design the products and increased the use of IT in their operations to achieve the objectives.

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Fintech in the eyes of Millennials and Generation Z (the financial behavior and Fintech perception)

Cited by 59 publications

References 13 publications

e-Wallet usage intensity and the determining factors during pandemics

e-Wallet usage intensity and the determining factors during pandemics

Customer Experience in Fintech

An analysis of Conventional and Alternative financing—Customers' perspective

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