2005
DOI: 10.1016/j.ijpe.2004.05.011
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Flexibility of manufacturing systems, strategic change and performance

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Cited by 83 publications
(37 citation statements)
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References 61 publications
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“…Having a resource advantage in the form of a timely technology can create a service advantage (Llorens, Molina, and Verdu 2005). For example, manufacturing firms with superior CRM systems may improve their control of front line customer service contacts facilitating consistency and effectiveness of discrepancy handling.…”
Section: Model 1 -A Model Of Firm Technological Readinessmentioning
confidence: 99%
“…Having a resource advantage in the form of a timely technology can create a service advantage (Llorens, Molina, and Verdu 2005). For example, manufacturing firms with superior CRM systems may improve their control of front line customer service contacts facilitating consistency and effectiveness of discrepancy handling.…”
Section: Model 1 -A Model Of Firm Technological Readinessmentioning
confidence: 99%
“…If ROA applies to flexible decision making of investment with irreversibility to be equated with the sunk costs under uncertainties, the focus is on the value of information (Pindyck 2008). Further studies on ROA in manufacturing flexibility have shown their effectiveness to evaluate the flexibility (Bengtsson 2001;Bengtsson and Olhager 2002a, b;Yeo and Qiu 2003;Zhang et al 2004;Lloréns et al 2004). We have considered that the supply chain has a significant effect on manufacturing flexibility.…”
Section: Real Option Analysismentioning
confidence: 99%
“…At another level, the authors show that globalisation, information availability and planning sophistication are useful competence inducers for the "delivery capability". The impact of manufacturing flexibility capabilities on performance is also analysed by Zhang et al [27] who consider customer satisfaction or by Llorens et al [28]as a critical factor in the process of strategic change.…”
Section: Causal Models: Impact Of Competencies On the Performance Of mentioning
confidence: 99%