“…During conceptual modelling, different tools are used, like Bizagi, BPWin, iGrafx, Process Modeler, System Architect and Visio, to help understand the domain, the flow of data, products, decisions and the interaction among parties, and to elicit requirements as completely as necessary (Armengol et al, 2015;Giannoccaro & Pontrandolfo, 2001;Hernández et al, 2008;Mula et al, 2006;Pérez Perales et al, 2012). However, there has been no consensus or standardization in this regard.…”