“…This routine emotional work leads officers to suffer from psychological distress (Brown et al., 1999; Dowler & Arai, 2008; Griffin & Sun, 2017; Kim, Wells, Vardalis, Johnson, & Lim, 2016; Kula, 2017; Kurtz et al., 2015; McCarty, Zhao, & Garland, 2007; Turgoose, Glover, Barker, & Maddox, 2017), even when expressing neutral emotions (e.g., Rutter & Fielding, 1988). As a result, when officers have to display a greater variety of displayed emotions, burnout is more likely (Bakker & Heuven, 2006; Morris & Feldman, 1996; Schaible & Gecas, 2010; Van Gelderen et al., 2011).…”