“…The key goal is to keep clients happy and keep business coming which opens the doors for continuous improvement of the organization's operations to reach a competitive position that gives it success and sustainability (Bahia et al, 2023;Shanmugam & Chandran, 2022). Determinants of customer satisfaction have been studied in numerous research attesting to its importance (Faisal et al, 2020;Haque et al, 2020;Nellikunnel et al 2017;Nellikunnel et al, 2015;Ogiemwonyi et al, 2018;Rahman et al, 2011;Rahman et al, 2017;Rahman et al, 2018;Yi et al,2018) Malaysia is expected to expand at a compound annual growth rate (CAGR) of 2.9 percent from 2018 to 2023 by the year 2030. The industry is likewise heavily dependent on fossil fuels, however by 2030, a variety of power generation methods is anticipated as fossil fuels, renewable energy sources, and nuclear technology will be used in combination.…”