BACKGROUND: Psychological conditions are experiences of the conscious and unconscious elements of the work context, which revolve around workers' perceptions of feeling either engaged or disengaged with the assigned tasks. In the psychosocial work environment of hazardous industries like petrochemicals where production lasts twenty-four hours a day and continues seven-days-a-week, a psychologically available worker is extremely important. Psychological availability refers to when workers who are physically, emotionally and psychologically engaged at the moment of performing tasks. OBJECTIVE:The broad objective of this study was to investigate the direct and indirect effects of behavioral factors on the psychological and physiological health of workers. METHODS: The latest, second generation technique, which is structural equation modeling, is used to identify the relationships between behavioral antecedents and health outcomes. A total of 277 technical workers participated, aged between 20 and 49 and were healthy in all aspects. RESULTS:The study results showed quantitative demands, emotional demands, work-family conflict, and job insecurity were significantly associated with both psychological (stress) and physiological (Body Mass Index) factors. The social support of colleagues produced mixed findings with direct and indirect paths. Stress also significantly mediates the psychosocial factors and burnout of the workers. CONCLUSION:The study concluded that workers were physically available, but they experienced distractions as members of social systems, affecting their physiological and psychological health.

This study aims to determine the impact of corporate social responsibility on customerloyalty and satisfaction with the mediating effect of customer satisfaction and the moderatingeffect of corporate image in Pakistan’s banking sector. The study collected 302 responsesfrom the target population. We used a self-administered questionnaire for collecting thedata of banking customers in Pakistan by employing the convenience sampling technique.The study has used the PLS-SEM technique for statistical analysis. The results reveal thatcorporate social responsibility positively influences customer satisfaction. The results alsosuggest that CSR positively affects customer satisfaction. At the same time, CSR has aninsignificant association with customer loyalty. We also found that CS stimulates customerloyalty, and corporate image promotes CL. The results suggest that customer satisfactionmediates CSR and CL. We also found that corporate image does not moderate customerloyalty. Given the importance of CSR, we suggest that banks should allocate considerableresources for CSR activities. CSR is necessary for firms’ growth and sustainability. It also,directly and indirectly, affects the brand image, loyalty, and customer satisfaction. Due to strict regulations, banks have difficulty creating product differentiation; therefore, they relyon strategies such as CSR.

The present case study explores the challenges to Computer Assisted Language Teaching in LGU to teach English as a communicative language in the perspective of incompetence of university students" communication skills. The study is an effort to groom university students as global individuals, acknowledging the status of English as a lingua franca. The study fills the gap in ELT studies to incorporate modern technology into language pedagogy to improve CLT in Pakistani universities. The main research question focuses on issues faced by English language teachers while teaching the module Communication skills in BS (Hons) classes without modern technology. The research tools are observations for the students and interviews for the English language teachers of LGU. The findings of research suggest that English language needs to be taught as a living language instead of a bookish language by establishing state of the art English language classrooms or language labs to integrate four skills of English language for an interactive process of teaching and learning. It is recommended to HEC and stakeholders to revise policies to assess students" written and oral skills for qualifying English subject. It may improve university students" communication skills to face the contemporary challenges in the global village.

In the early 19th century in Sarawak, Hansen’s disease or leprosy became a reportable disease where the unfortunate victims were forcibly segregated to a leprosarium, leaving behind family, relatives and future. The image of claw hands or toes and rot noses were associated with the unclean and the sinful. This chronic transmissible affliction made a great panic to the state government to ostracize sufferers in an isolated settlement back in the 1920s. Fortunately, the infection can be cured but negative attitudes towards the former leprosy patients persist until now. This paper is based on ethnographic work that explores the stigma experienced and challenges faced by former leprosy patients and their generation. The research findings are based on three months of fieldwork with seven former sufferers and three children of former sufferers who live in Kampung Sinar Baru, Kota Padawan, Sarawak, a resettlement village for the former leprosy patients. The findings reveal their dreadful past experiences on compulsory segregation in Rajah Charles Brooke Memorial Hospital (RCBMH) where they were forced to be separated from family and hometown which still haunt them till today. In addition, former patients suffer mental health consequences and humiliation from the effects of treatment and also from visible deformities. Nevertheless, they believe that the stigmatization is less severe now than in the past and empathy from society makes them become more independent.

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