Goal alignment in process improvement

Lepmets, Marion; McBride, Tom; Ras, Eric

doi:10.1016/j.jss.2012.01.038

Cited by 45 publications

(35 citation statements)

References 25 publications

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“…The existence of process design and documentation is a necessary condition for the definition of appropriate performance indicators or metrics. It is also important to connect the strategic goals and objectives with performance indicators and values for processes (Lepmets, McBride & Ras, 2012). Process evaluation provides us with information about how well the measured processes are performing, whether the organisation is pursuing strategic goals, whether customers are satisfied, and where to intervene if there is a need to correct the performance.…”

Section: Business Processes and Process Performance Evaluationmentioning

confidence: 99%

Evaluation of process performance in companies operating in Slovakia

Papulová¹

2017

PROSOC

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One of the current approaches to performance management is based on examination of organisational performance through measurement and evaluation of the processes. Processes provide an excellent basis for the arrangement of a measurement system and performance management. The application of the process approach in performance management is based on the evaluation of processes rather than on the output results. Based on our research, we bring findings about approaches to process performance evaluation of companies operating in Slovakia. The aim of our research is to assess current approaches for evaluation of process performance in the context of application of process orientation in companies operating in Slovakia. We used questionnaires to collect data. Our sample consists of 137 companies from various sectors, sizes and age to obtain a broader overview. The results show the level of utilisation of process management and approaches to evaluation of process performance towards process improvement.

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Section: Business Processes and Process Performance Evaluationmentioning

confidence: 99%

Evaluation of process performance in companies operating in Slovakia

Papulová¹

2017

PROSOC

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“…In addition, software organizations must adjust their processes in order to be able to reach the levels of quality required by the industrial sector and market demands, and to introduce measurement based approaches to SPI to justify how their processes are aligned with business goals and customer expectations [22]. SPI usually relies on process assessment findings by implementing process changes that best fit organization's goals and interests [35]. Practically, any SPI initiative must deliver return on investments for an organization.…”

Section: Software Process Improvementmentioning

confidence: 99%

Inductive Approaches in Software Process Assessment

Stojanov

2016

Proccedings of the ICAIIT2016

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Abstract. Software processes play important role in overall business performances of software organizations. However, in many cases processes are not well established, leading to poor performances of software products and services. Since majority of software organizations are small, suffering from the lack of resources, there is a permanent need for developing lightweight inductive approaches for assessing and improving their processes. These approaches should start from the actual state of the practice in software organizations, and result with the most suitable improvement proposals. This paper presents a short introduction into software processes, process assessment and improvement, and motivation for investigating the field of inductive software process assessment. The paper also outlines basic principles of inductive assessment approaches and future challenges.

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“…While in the simple domain, the process model guidance may be considered sufficient to tackle a situation, the complicated domain requires additional goal alignment to maximize benefit from the process model [6].…”

Section: Cynefin and The Software Process Perspectivementioning

confidence: 99%

Exploring the use of the cynefin framework to inform software development approach decisions

O’Connor

Lepmets

2015

Proceedings of the 2015 International Conference on Software and System Process

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Choosing an appropriate software development process is a complex and challenging task, exacerbated by the fact that all process models require a certain amount of tailoring to fit to the business environment of any specific organization in which the model is to be deployed. This position paper proposes that one of the potentially most significant factors impacting how a team should structure their software development process is domain (contexts defined by the nature of the relationship between cause and effect) the team is in, an approach pioneered by Snowden with The Cynefin Framework. Cynefin (pronounced Ku-nev-in) is a decision framework that recognizes the causal differences that exist between different types of systems and proposes new approaches to decision making in complex social environments and new mechanisms of understanding levels of complexity as decisions are made. It is argued that using the Cynefin framework for classifying important software process selection decisions assists in choosing the right process for the given situational context. This position paper provides an overview of systems thinking and the Cynefin framework that organizations can use to detect the significant characteristics of the domain in which they operate which has a direct and significant affect on the software process approach (model / methodology) chosen.

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Goal alignment in process improvement

Cited by 45 publications

References 25 publications

Evaluation of process performance in companies operating in Slovakia

Evaluation of process performance in companies operating in Slovakia

Inductive Approaches in Software Process Assessment

Exploring the use of the cynefin framework to inform software development approach decisions

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