“…While the field of analytics continues to grow, a surplus of data keeps being spawned and the limitations to capitalize on such data usage remain greatly unexplored (J€ arvinen and Karjaluoto, 2015;J€ arvinen et al, 2012). Data analytics is expected to provide valuable insights (Desouza and Jacob, 2017;Fosso Wamba et al, 2015;Janssen and Kuk, 2016;Kyriazis et al, 2020;Palma-Ruiz and G omez-Martínez, 2019). Consequently, there is a need to develop models and methods that are inclusive in terms of information and various stakeholders, involve reasonable analysis and synthesis, and are quick (Bryson et al, 2010, p. 13).…”