Health Care Providers’ Awareness Regarding Quality Management System and Its Relation to Patient Satisfaction

Abstract

Introduction: quality is emerging as a dominant and complex theme in today's competitive health care environment; it plays an important role in patients' choice of hospital. Quality of care is partly a function of the need for care and includes patients' satisfaction which is a function consistent with scientific knowledge and generally accepted professional standards. Aim: the present study aimed to assessing health care providers' awareness regarding quality management system and it's relation to patient satisfaction through assessing the awareness level of health care providers regarding quality management system, assessing the level of patient satisfaction regarding quality of health care provided, and finding out the relationship between health care providers' awareness and patient satisfaction. Research Design: A descriptive, correlational design was used. Setting:. This study was conducted at 12 Benha Family Health Centers, 120 nurses,120 Physicians, and 300 patient from this twelve centers were included in the study. Tools of data collection: two different tools were used namely questionnaire for health care providers' awareness and patients satisfaction questionnaire. Results: The total healthcare providers' awareness had increased due to higher scores in constant and quality unit parameters at the studied centers. as well as There was a higher total satisfaction scores for patients due to higher percentages in their ages and medical services provided to them., also As the increasing of awareness regarding quality management system it had an impact on increasing the quality of health care services resulting in increasing of patients' satisfaction. As the decreasing of awareness regarding quality management system had an impact on decreasing the quality of health care services resulting in decreasing of patient satisfaction. Conclusion: there was a strong positive correlation between health care providers' awareness and patients' satisfaction: Recommendation: Improving the quality of health care provided to patients in the studied centers, suggestions and complaints of patients should be Taken into consideration to improve quality services and increase pt satisfaction.

A conceptual framework of total quality management on innovation performance in the banking sector

“…Gupta et al (2017) showed that management leadership, one of the dimensions of total quality management, stimulated innovation performance in Indian firms. Abdallah and Mohamed (2018) indicated a substantial favourable connection between total quality management mindfulness and satisfaction of patients using data from caregivers in Egypt. Abadi et al (2018) also discovered that total quality management favourably contributed to the satisfaction of 398 patients in Indonesia.…”

“…In addition, literature addressing the mechanism through which a quality management strategy passes to boost innovative performance in firms have gone unnoticed. Existing studies have concentrated on the effect total quality management on variables like patient satisfaction (Abadi et al, 2018;Abdallah and Mohamed, 2018;Zaid et al, 2020), student retention (Koomson, 2022), sustainable performance (Akanmu et al, 2020), procurement performance (Kingi and Mwangangi, 2017), organisational performance (Kura et al, 2020;Sawaean and Ali, 2020;Sweis et al, 2019;Thai and Jie, 2018), corporate social performance, financial and market performance (Sila, 2018), productivity (Mosadeghrad and Afshari, 2020), competitive advantage (Ali, 2020;Othman et al, 2020), knowledge creation (Barua, 2021), academic performance (Sweis et al, 2020), business value excellence (Alomari et al, 2020), market orientation and service quality (Samat et al, 2006), flexible performance (Phan et al, 2019), integrated performance (Udofia et al, 2021) and operational performance (Kumar and Mishra, 2020), overlooking innovative behaviour and innovation performance. Hence, in this conceptual piece, we address the effect of total quality management on innovation performance in the banking sector.…”

“…Acknowledging that total quality management literature exists, this available literature precludes information on the banking sector. Existing studies have focused on other sectors like education sector (Kingi and Mwangangi, 2017;Koomson, 2022;Sweis et al, 2020), healthcare sector (Abadi et al, 2018;Abdallah and Mohamed, 2018;Alomari et al, 2020;Baidoun et al, 2018;Khalil and Muneenam, 2021;Mosadeghrad and Afshari, 2020;Zaid et al, 2020), agro-based sector (Akanmu et al, 2020), automotive sector (Petcharit et al, 2020), air conditioning sector (Mitreva et al, 2020), manufacturing sector (Lizarelli et al, 2023;Phan et al, 2019;Sila, 2018;Udofia et al, 2021), shipping sector (Thai and Jie, 2018), research & development sector (Gupta et al, 2017) and hospitality sector (Wang et al, 2012), disregarding the banking sector.…”

A conceptual framework of employees’ perceived organisational support on student loyalty

“…In support of the proposed positive relationship between TQM and student LOY, Abdallah and Mohamed (2018) uncover a strong positive correlation between healthcare providers’ awareness of TQM and patient satisfaction. Abadi et al.…”

A mediation moderation conceptual model of inclusive leadership, psychological contract fulfilment and government support on total quality management–patient safety relationship

“…Abadi et al (2018) augmented that total quality management positively contributed to patient satisfaction among 398 patients in Indonesia. Abdallah and Mohamed (2018) showed a strong positive correlation between healthcare providers' awareness of total quality management and patient satisfaction in Benha Family Centres in Egypt. Nguyen and Nagase (2020) also found support for a positive relationship between total quality management and satisfaction among inpatients undergoing treatment at a tertiary-level hospital in Vietnam.…”