Healthcare Delivery through Telemedicine during the COVID-19 Pandemic: Case Study from a Tertiary Care Center in South India

D’Souza, Brayal Carry; Rao, Shreyas Suresh; Hisham, Sayed; Shetty, Avinash K.; Sekaran, Varalakshmi Chandra; Pallagatte, Mamatha Channappa; Somu, G; Rao, Tejas Suresh

doi:10.1080/00185868.2021.1875277

Cited by 8 publications

(7 citation statements)

References 17 publications

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“…Medicine, Obstetrics, Gynecology, Pediatrics, and Dermatology queries are mainly addressed by TM services 27 . Another study demonstrated that TM was mostly used for Radiotherapy, General Medicine, and Cardiology-associated consultations 34 , 43 , 44 .…”

Section: Resultsmentioning

confidence: 99%

“…People with chronic and fatal diseases have switched to TM during the COVID-19 pandemic 50 – 52 . Although the direct role of TM in ensuring tertiary care and prescribing medications solely based on TC could be debated, the application of TC in disease monitoring and prevention is predominantly useful 27 , 53 , 54 . In developed countries, TM queries during the COVID-19 pandemic were mainly related to COVID-19 due to the high burden of COVID-19, and a study in the USA reported that almost 55.3% of the TM questions were associated with COVID-19 55 .…”

Section: Discussionmentioning

confidence: 99%

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Use of telemedicine to tackle health problems in South Asia during the COVID-19 era and beyond: a systematic review

Saleem,

Sattar,

Ejaz

et al. 2024

Annals of Medicine &Amp; Surgery

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Introduction: Telemedicine (TM) and teleconsultation services flourished during coronavirus disease 2019 (COVID-19) transmission to avoid COVID-19 infection and physical contact. Many physicians switched to the virtual treatment mode and nearly all types of health disciplines were covered. Through this systematic review, the authors tried to explore the strengths and weaknesses of TM, identify the barriers to adopting TM by population, and explain the limitations of this healthcare delivery model. Methods and results: In this systematic review, 28 studies were included (>53% high-quality studies) as eligible, where nearly 75% (n=21) of the studies were from India, and the remaining 25% (n=7) were from Pakistan, Bangladesh, Sri Lanka, and Nepal. Advice related to cancer, autoimmune diseases, and neurological diseases were the most common among the health disciplines in which TM was used. A peak in teleconsultation was observed during the high transmission phase of COVID-19, although major queries were associated with existing health complications and comorbidities. Conclusion: Other than a few concerns regarding connectivity, privacy, and diagnosis, TM was in fact affordable, timesaving, feasible, and accurate, which ensured a highly satisfying experience among the participants (>80%).

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Section: Resultsmentioning

confidence: 99%

Section: Discussionmentioning

confidence: 99%

Use of telemedicine to tackle health problems in South Asia during the COVID-19 era and beyond: a systematic review

Saleem,

Sattar,

Ejaz

et al. 2024

Annals of Medicine &Amp; Surgery

View full text Add to dashboard Cite

show abstract

“…After the onset of the COVID-19 pandemic, a few studies have been conducted in India about the feedback/ satisfaction of patients regarding teleconsultation services. [3][4][5][6][7][8] All of these papers have reported a high level of satisfaction with teleconsultation and willingness to continue teleconsultation in the future. However, these studies used self-designed questionnaires and did not assess the amount of time and money saved through teleconsultation.…”

Section: Discussionmentioning

confidence: 99%

Satisfaction with Psychiatric Teleconsultation Services During COVID-19 Pandemic: Perspective of Service Users

Somani

Singh

2022

Indian Journal of Psychological Medicine

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“…Abdel et al conducted a cross-sectional survey study on 425 patients measuring their satisfaction with telemedicine used in Saudi Arabia during the COVID-19 pandemic and found that patients were satisfied with and positive toward telemedicine programs in Saudi Arabia [13]. [16]. In our study, the majority of the participants (96.8%) expressed satisfaction with the teleconsultation provided to them during the COVID-19 pandemic and wished to continue them in the near future, illustrating the feasibility and sustainability of teleconsultation services.…”

Section: Discussionmentioning

confidence: 99%

“…Hospitalization involves a loss of independence; however, home care involves a familiar environment such as own room, bed, and other home amenities. However, research on the feasibility and acceptability of such services has been minimal in the past [13][14][15][16]. The primary objective of this study was to assess the feasibility and acceptability of telemedicine services during COVID-19.…”

Section: Introductionmentioning

confidence: 99%

Feasibility and Acceptability of Teleconsultation During COVID-19: A Cross-Sectional Study

Raj¹,

Raina²,

Narasimha³

et al. 2022

Cureus

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BackgroundThe coronavirus disease 2019 (COVID-19) pandemic created an aberrant challenge for healthcare delivery systems, forcing public health policies across the globe to be shifted from traditional medical care in hospitals to virtual care in the homes of patients. To tackle this pandemic, telemedicine had taken center stage. This study aims to learn about patient satisfaction, feasibility, and acceptability of the use of telemedicine for clinical encounters during the COVID-19 pandemic. MethodologyThis single-center, cross-sectional, observational study was done on a total of 758 patients who were provided with teleconsultations during the COVID-19 pandemic. We developed a 49-item questionnaire consisting of patients' quality of consultation and patients' expectations to evaluate the feasibility, acceptability, and patient satisfaction with their telemedicine consultations. ResultsThe majority of survey participants (97.1%) expressed satisfaction with the quality of the consultations provided through telemedicine. A large percentage of participants (96.8%) reported the benefits of teleconsultation in treating their problems. Overall, 93.3% of participants responded positively to the continuation of teleconsultation services after the pandemic. ConclusionsThe study revealed a wide extent of satisfaction among patients. The feasibility and acceptability of telemedicine services have transformed the mode of healthcare delivery systems.

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Healthcare Delivery through Telemedicine during the COVID-19 Pandemic: Case Study from a Tertiary Care Center in South India

Cited by 8 publications

References 17 publications

Use of telemedicine to tackle health problems in South Asia during the COVID-19 era and beyond: a systematic review

Use of telemedicine to tackle health problems in South Asia during the COVID-19 era and beyond: a systematic review

Satisfaction with Psychiatric Teleconsultation Services During COVID-19 Pandemic: Perspective of Service Users

Feasibility and Acceptability of Teleconsultation During COVID-19: A Cross-Sectional Study

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