“…33, nº 2 (may) ganizations make systematic, planned, and proactive efforts to improve the processes and results of both the employees and the organization. They are "resilient" because they know how to draw strength from adverse situations, and in critical circumstances, they are able to maintain their functioning and their results in terms of profitability Acosta, Cruz-Ortiz, Salanova, & Llorens, 2015) The model assumes that a HERO consists of three interrelated components that include different dimensions evaluated at the collective level: (1) healthy organizational resources and practices to structure and manage the work processes (i.e., conciliation practices, transformational leadership); (2) healthy employees and work teams (i.e., organizational trust, engagement); and (3) healthy organizational results (i.e., performance, company social responsibility). Studies on the HERO model indicate that investments in collective resources (i.e., team work, leadership) and healthy organizational practices (i.e., conciliation, career development) can improve employees' collective well-being (efficacy, engagement, and resilience) and performance levels assessed by the supervisor (intra-and extra-role) ; engagement in team work (Acosta, Salanova & Llorens, 2011;Torrente, Salanova, Llorens, & Schaufeli, 2012); organizational trust (Acosta et al, 2011); and health-service quality (performance, commitment, perceived quality) (Hernández, Llorens, & Rodríguez, 2014).…”