High‐performing, loyal employees: the real way to implement strategy

Michlitsch, Joseph F.

doi:10.1108/10878570010380020

Cited by 27 publications

(18 citation statements)

References 2 publications

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“…The results in Table 1 confirm that municipalities experience challenges when it comes to "Organization, People and Skills" -the majority of the statements calculated a mean above 2.5 and below 2.5 in the case of the reversed statement (13). This supports the literature where it was highlighted that the organizational structure, people and skills could be stumbling blocks in the strategy execution process.…”

Section: Resultssupporting

confidence: 77%

Organization, People And Skills As An Enabler For Strategy Execution In Municipalities In South Africa

Leibbrandt¹,

Botha²

2014

IBER

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Section: Resultssupporting

confidence: 77%

Organization, People And Skills As An Enabler For Strategy Execution In Municipalities In South Africa

Leibbrandt¹,

Botha²

2014

IBER

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“…The key benefits of loyal employees for employers are higher job performance (Michlitsch 2000), reduced maintenance costs (Susskind et al 2000), enhanced company goodwill (Stedham and Mitchell 1996), and customer satisfaction and loyalty (Bowen 1996).…”

mentioning

confidence: 99%

Internal Relationship Marketing: Korean Casino Employees’ Job Satisfaction and Organizational Commitment

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Lee

Abbott

2010

Cornell Hospitality Quarterly

132

119

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This study examined the relationship between the following key variables: internal service quality, self-efficacy, job satisfaction, self-esteem, and organizational commitment. The study sought to identify ways to improve casino employees' job satisfaction, further enhance employees' organizational commitment, and possibly decrease job turnover intention. A total of 328 Korean casino dealers responded to a survey questionnaire developed to test the study model. Results showed that all internal service quality dimensions (i.e., training, communication, and perceived benefits) positively influenced job satisfaction, as did self-efficacy. Job satisfaction subsequently and concurrently influenced self-esteem and organizational commitment. Based on study findings, management can glean practical implications for enhancing the quality of effective communication strategies, career development programs, and empowerment.

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“…Loyal employee can be very valuable assets to the organizations because loyal employee will take care of customers in the right way and and understand what customer want and deliver it (Michlitsch, 2000). According to Wan (2012), employee loyalty is a psychological attachment or commitment to the organizations and as a result of increase satisfaction.…”

Section: Employee Loyaltymentioning

confidence: 99%

Antecedents of Employee Loyalty in Educational Setting: An Empirical Study

Sihombing¹,

Berlianto²

2017

IRJBS

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No studies have been conducted to link three variables of work values, internal marketing, and job satisfaction in predicting employee loyalty. Therefore, this research aims to fulfill the gap by developing a model that include work values, internal marketing, and job satisfaction in assessing employee loyalty in educational context. This research apply a judgmental sampling with the sample size of 200 lecturers from a private universities in Tangerang. Structural equation modeling was applied in testing the research hypotheses. The results showed that there is one out of three hypotheses that was not supported. That hypothesis is the relationship between internal marketing and job satisfaction. Belum ada penelitian yang dilakukan untuk menghubungkan ketiga variabel nilai kerja, pemasaran internal, dan kepuasan kerja dalam memprediksi loyalitas karyawan. Oleh karena itu, penelitian ini bertujuan

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High‐performing, loyal employees: the real way to implement strategy

Abstract: where he teaches strategic management. Dr Michlitsch consults in the areas of strategy formulation and strategy implementation for businesses and not-for-profit organizations.

Cited by 27 publications

References 2 publications

Organization, People And Skills As An Enabler For Strategy Execution In Municipalities In South Africa

Organization, People And Skills As An Enabler For Strategy Execution In Municipalities In South Africa

Internal Relationship Marketing: Korean Casino Employees’ Job Satisfaction and Organizational Commitment

Antecedents of Employee Loyalty in Educational Setting: An Empirical Study

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