Hospitality codes and Social Exchange Theory: The Pashtunwali and tourism in Afghanistan

Coulson, Andrea B.; Maclaren, Andrew; McKenzie, Stewart; O’Gorman, Kevin D.

doi:10.1016/j.tourman.2014.03.019

Cited by 54 publications

(36 citation statements)

References 46 publications

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“…Third, studies should explore more the antecedents of website analytics, website agility and website resilience using other social exchange frameworks, for example, social exchange theory (Coulson, MacLaren, McKenzie, & O'Gorman, 2014). Fourth, studies should also explore more the outcomes of website attractiveness.…”

Section: Conclusion and Future Research Directionsmentioning

confidence: 99%

Exploring the role of website attractiveness in travel and tourism: empirical evidence from the tourism industry in India

Мандал

Roy

Raju

2016

Tourism Planning & Development

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The purpose of this paper is to comprehend the causes and outcome of website attractiveness in the travel and tourism context. To address this, we proposed three constructs, namely website analytics, website agility and website resilience, and tried to explore the contribution of each of these constructs to website attractiveness. This study conceptualizes website attractiveness as a very significant component of a travel/tourism website especially from the customer point of view because a customer will continue using the services of particular travel site depending on how responsive the website services are to the needs of the customers. Based on insights from resource-based view theory, supply chain and marketing perspectives, antecedents and consequence of website attractiveness are identified. The partial least squares method was used for exploring the relationship of website attractiveness with proposed antecedents and consequence. Website analytics and website agility positively impacts website attractiveness. Further positive association was also found between website analytics and website agility along with website resilience. Lastly, website attractiveness was found to positively influence website revisit intention of visitors.

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Section: Conclusion and Future Research Directionsmentioning

confidence: 99%

Exploring the role of website attractiveness in travel and tourism: empirical evidence from the tourism industry in India

Мандал

Roy

Raju

2016

Tourism Planning & Development

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“…Choo and Petrick (2014) adopted SET and resource theory to examine the potential effects of agritourists' social interactions on revisit intentions and satisfaction. Finally, Coulson, MacLaren, McKenzie, and O'Gorman (2014) applied a hybrid of SET, amalgamating negotiated and reciprocal exchange when they studied codes of hospitality among an Afghan tribe.…”

Section: Proposed Conceptual Frameworkmentioning

confidence: 99%

Tourism, Quality of Life, and Residents of A Rural Town

Alonso¹,

Nyanjom²

2016

Tourism Analysis

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Numerous studies have discussed the potential impacts of tourism on residents' quality of life (QOL). Despite this rich body of research, some researchers have identified the need to investigate this dimension using a qualitative approach as well as in rural areas where tourism is under development. Partly in response to these calls, the present study uses the case of a Western Australian town to investigate QOL through the lens of social exchange theory. Through focus groups, face-to-face interviews, and online questionnaires, qualitative data were gathered among the town's residents. Overall, the impacts of tourism on participants' QOL are positive. Four predominant exchanges related to QOL from tourism's effects emerged: economic, bonding, material, and cultural. Although economic exchanges—including job creation and income—are the main triggers of QOL, bonding exchanges—through volunteering and attending events—are also considered as fundamental. This study discusses key implications and suggests future research avenues.

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“…Examples refer to Pashtunwali hospitality in Afghanistan (Coulson, MacLaren, McKenzie, & O'Gormann, 2014), indigenous concepts of hospitality in Aotearoa (New Zealand) (Williamson & Lindsay, 2014), and culturally embedded codes followed by Sharia-compliant hotels in Egypt (Saad, Ali, & Abdel-Ati, 2014). Sharia-compliant hotels are required to adhere to strict religious/cultural Islamic codes of ethics, service, and obligation.…”

Section: Introductionmentioning

confidence: 99%

“…Coulson et al (2014) offer insights into understanding the cultural practices of hospitality in Afghanistan. The authors make an effort to examine the manner in which the social exchange of hospitality is characterized through Pashtunwali norms.…”

Section: Introductionmentioning

confidence: 99%