How and when corporate social responsibility affects salespeople's organizational citizenship behaviors?: The moderating role of ethics and justice

Abstract

The influence of corporate social responsibility (CSR) on salespeople's organizational citizenship behaviors (OCBs) has been widely neglected by academic literature. This paper analyzes the influence of salespeople's perceived dimensions of CSR on the salespeople OCB through organizational commitment. Additionally, the study proposes that interpersonal justice and ethical climate have a moderate effect on the relationship between CSR and commitment, and consequently, the relationship between CSRs and OCBs. The empirical analysis is based on dyadic data from 176 salespeople and their supervisors from 96 companies. The findings not only confirm the importance of the social, environmental, and economic actions to influence on salespeople OCBs, but also, it reveals unexpected conclusions about moderating variables. In addition, the paper identifies the main implications of these results for management and makes some suggestions for future studies.

Retracted: Corporate social responsibility, work meaningfulness, and employee engagement: The joint moderating effects of incremental moral belief and moral identity centrality

“…Micro‐CSR is the study of effects and experiences of CSR activities on employees as examined at the individual level of analysis (Rupp & Mallory ). Research confirms that employees' CSR perception increases positive behaviors such as job satisfaction (Valentine & Fleischman, ), organizational identification (Kim et al, ), organizational commitment (Brammer, Millington, & Rayton, ), organizational citizenship behavior (Castro‐González, Bande, & Kimura, ), creativity (Chaudhary & Akhouri, ), and job engagement (Glavas ). However, when compared with external stakeholders, studies on organizational internal stakeholders are sparse (Chaudhary & Akhouri, ), and a very little research is conducted in behavioral context specifically exploring the effects of CSR on employee's attitudes and behaviors (Hur, Moon, & Choi, ).…”

Employees’ Perceptions of CSR, Work Engagement, and Organizational Citizenship Behavior: The Mediating Effects of Organizational Justice

“…In this study, we used a cross-sectional design and collected data from 350 employees working in different private banking organizations in Peshawar city of Pakistan’s Khyber Pakhtunkhwa (KPK) Province. The use of this design is based on previous literature in the field of CSR [67,68,69], OCB [69,70,71], and work engagement [71,72,73].…”

Effect of ethical leadership and corporate social responsibility on firm performance: A systematic review

“…In literature, voice behavior, task significance, job autonomy efforts, job security, justice, healthy working relationship, and citizenship behavior have been reported as possible outcomes of EL (Mostovicz, Kakabadse, & Kakabadse, 2009;Roeck & Farooq, 2018). As for CSR, it may bring numerous paybacks to an organization and its stakeholders in terms of competitive advantage and arrival of new institutional investors (Castro-González, Bande, & Kimura, 2019;Hou, 2019).…”