How do firms reorganize to implement digital transformation?

Abstract

The paper follows an explorative approach to digital transformation (DT), an organizational transformation achieved through digital technologies such as mobile technologies, social media, cloud, internet‐of‐things, big data analytics, and artificial intelligence. The study involving qualitative research on 14 technology‐intensive firms, attempts to understand structural changes and managerial actions associated with DT. The study has found that medium and large‐sized firms handle innovation and operations separately wherein the small firms build innovation into operations by embedding relevant skills in team members. The small firms focus on process innovation whereas the other firms focus on both process optimization and new market offerings. The study has new findings on DT managerial actions that include organization‐centric activities linked to employee engagement, external stakeholder‐centric activities connected to partner engagement, and technology‐centric activities related to achieving economies of scale. This study provides a basis for both the academicians and practitioners while embarking on DT.

Artificial intelligence and internet of things adoption in operations management: Barriers and benefits

“…Bharadwaj et al (2013) and Westerman et al (2019) mention that digital transformation reflects the need for organizations to rethink the role that information technology (IT) plays in organizational strategies. Zheng et al (2019) affirm that digital transformation is related to the digitization of processes and Balakrishnan and Das (2020) state that digital transformation represents a profound change in business models, value creation, and all aspects related to it, from production to the distribution of products and services. González-Varona et al (2021) mention that digital transformation brings extreme changes in business models and allows the development of ISSN 1678-6971 (electronic version) • RAM, São Paulo, 23(4), eRAMR220119, 2022 https://doi.org/10.1590/1678-6971/eRAMR220119.en new skills to adapt and promote the necessary changes in the organization's operations.…”

“…Among so-called digital technologies, artificial intelligence (AI) and the internet of things (IoT) have excelled (Brock & Wangenheimz, 2019;Özdemir & Hekim, 2018;Saarikko et al, 2020;Sestino et al, 2020). However, although many studies mention the benefits of these digital technologies (Balakrishnan & Das, 2020;Ross et al, 2019b), they still lack a demonstration of how the benefits of AI and IoT can be obtained in operations management (OM). In March 2021, a preliminary survey was conducted on the Web of Science (WoS) database using the keywords "artificial intelligence" and "IoT".…”

Artificial intelligence techniques in finance and financial markets: A survey of the literature

“…Organizations' success may depend on their collective intelligence and how they structure the information flows through language, technology networks, and partnerships with other organizations, suppliers, and customers (Checkley & Abarca Galindo, 2018). Several financial enterprises have adopted digital technologies such as mobile technologies, social media, cloud, internet-of-things, big data analytics, and AI (Balakrishnan & Das, 2020). As a result, we have seen the growth of fintech firms that are now challenging the incumbent banks (Ashta & Biot-Paquerot, 2018;Belanche, Flavi an, & Casal o, 2019).…”

Concept of High-Tech Enterprise Development Management in the Context of Digital Transformation

“…Digital transformation of business processes and business models is a necessary and relevant stage in the development of the high-tech industry; in fact, it is the transformation of high-tech industry into digital industry based on the development and application of digital platforms; development and application of digital duplicates; implementation of the transition to cyber-physical systems [4]. Moreover, the digital form of interaction of businesses poses new tasks that are of a manufacturing, technological, organizational, and managerial nature, which require the fastest and most effective solution [5].…”