2019
DOI: 10.3390/su11226314
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How to Achieve Sustainable Development of Mobile Payment through Customer Satisfaction—The SOR Model

Abstract: In recent years, due to smartphones being more popular and the wireless network infrastructure improving, individuals are no longer constrained by the workflow on personal computers. Therefore, business operators are constantly launching new mobile application services for everyday life. This study mainly explores how mobile payment adopts the determinants, and adds utilitarian value, hedonic value and salesperson performance as antecedences to understand whether utilitarian value, hedonic value and salesperso… Show more

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Cited by 40 publications
(29 citation statements)
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References 64 publications
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“…User confidence in e-wallet providers related to the security of data, money, etc. and hedonic value of the product can increase users' satisfaction [18], [19]. The greater intention to use would increase e-wallet users' satisfaction and it is supporting the finding from Singh et.al.…”
Section: The Measurement Modelsupporting
confidence: 69%
“…User confidence in e-wallet providers related to the security of data, money, etc. and hedonic value of the product can increase users' satisfaction [18], [19]. The greater intention to use would increase e-wallet users' satisfaction and it is supporting the finding from Singh et.al.…”
Section: The Measurement Modelsupporting
confidence: 69%
“…Intentions have been extensively reviewed by prior studies on mobile-based payments [60][61][62][63]. The expectation-confirmation model (ECM) [64] is one of the most widely used theories to focus on the cognitive beliefs and factors that influence users continuous intention [62,65,66].…”
Section: Mps Success Determinants and Continuous Usage Intentionmentioning
confidence: 99%
“…To answer these research questions, we adopted an environmental psychology perspective (Mehrabian and Russell 1974 ) and used the stimulus-organism-response (S-O-R) model. The S-O-R paradigm has been used to analyse consumer behaviour in the face of new technologies such as mobile payments (Chen et al 2019 ), mobile commerce apps (Chopdar and Balakrishnan 2020 ), social commerce (Molinilo et al 2021 ) and virtual reality in tourism (Kim et al 2020 ), among others. It would allow us to analyse the background of the intention to use iris recognition payment systems and to build an integrated model that would reflect how the use of this technology could lead to an increase in this type of payment.…”
Section: Introductionmentioning
confidence: 99%