How to foster frontline employee knowledge sharing within service‐oriented enterprises: Empirical evidence from China

Zhou, Fei; Chen, Qinlan; Wu, Yenchun Jim

doi:10.1002/hfm.20768

Cited by 4 publications

(3 citation statements)

References 59 publications

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“…Extant studies used various mediators to explain the relationship between SMU and employees' cognition and behavior (Cai et al , 2018; Tajudeen et al , 2018; Zhang et al , 2019) and team performance (Song et al , 2019), but these effects' boundary conditions have rarely been discussed. As previous studies point out, employees' behaviors are strongly bounded by leaders and their leadership style in the context of Chinese enterprises (Zhou et al , 2019). Therefore, our research extended the theory boundary to better understand the effect of SMU on employees' spirituality.…”

Section: Conclusion and Discussionmentioning

confidence: 94%

Does social media usage evoke employees' spirituality? A cross-level moderation model of inclusive leadership

Zhou

Mou

2021

ITP

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PurposeThe purpose of this study is to investigate the impact of social media usage (SMU) and relational energy on employees' workplace spirituality within an organization from a psychological perspective.Design/methodology/approachThis study proposes a research model based on self-determination theory. This research model was tested using a cross-level hierarchical regression analysis. Data were collected from 276 knowledge workers on 39 teams in 37 enterprises in China.FindingsSMU has a significant positive impact on employees' relational energy and workplace spirituality. Relational energy partially mediates the relationships of cognitive usage and social usage of social media with workplace spirituality and fully mediates the relationship between hedonic usage of social media and workplace spirituality. Inclusive leadership positively affects workplace spirituality and acts as a negative cross-level moderating variable on the relationship between hedonic usage and workplace spirituality.Practical implicationsThis work suggested that with appropriate SMU implications, enterprises might be able to integrate spirituality into human resource management practices to improve employees' meaningful life experiences within organizations.Originality/valueThe authors’ findings not only help to theoretically clarify the relationship between SMU and workplace spirituality but also enrich the relevant research on SMU in enterprises to improve employees' spiritual life within the organization.

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Section: Conclusion and Discussionmentioning

confidence: 94%

Does social media usage evoke employees' spirituality? A cross-level moderation model of inclusive leadership

Zhou

Mou

2021

ITP

Self Cite

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“…Studies have been conducted to analyze the role of factors such as superiorsubordinate relationships (Zhou et al, 2019), proactive personality (Hon et al, 2022), leader empowerment behaviors (Xiang et al, 2021), knowledge internalization mechanisms (Wipawayangkool & Teng, 2019), job satisfaction (Kucharska, & Erickson, 2020), and psychological ownership of knowledge (Sheshadri et al, 2021) in influencing employee knowledge sharing. Once known to others, intangible resources such as creative knowledge are challenging to confirm ownership, which causes people to prefer to protect their ownership (Brown et al, 2005), and easily triggers psychological ownership of personal knowledge.…”

Section: Introductionmentioning

confidence: 99%

Analysis of the Impact of Personal Psychological Knowledge Ownership on Knowledge Sharing Among Employees in Chinese Digital Creative Enterprises: a Moderated Mediating Variable

Yuan

Song

et al. 2023

J Knowl Econ

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Based on psychological ownership theory and social exchange theory, this paper analyzes the impact of personal knowledge psychological ownership on employee knowledge sharing in Chinese digital creative enterprises and examines the mediation effect of social alienation and the moderating role of organizational flexibility. Based on the analysis of 357 sample data, the results show that psychological ownership of personal knowledge significantly negatively impacts employee knowledge sharing, and social alienation is mediating between them. Organizational flexibility significantly reduces the positive impact of psychological ownership of personal knowledge on social alienation, and also plays a regulatory role in the relationship between psychological ownership of personal knowledge and employee knowledge sharing. With the improvement of resource flexibility and cultural flexibility, the intermediary role of social alienation between psychological ownership of personal knowledge and cultural and creative knowledge sharing is becoming smaller and smaller.

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“…Many studies have found the influence of culture on knowledge sharing [7], [11], [13]- [15], culture on knowledge management [3], [7], [8], [16], [17] and culture collectivism for knowledge sharing [11]. However, there is no such research that links the interdependent culture which is a culture in Indonesia with a knowledge management orientation.…”

Section: Introductionmentioning

confidence: 99%

The Influence of Interdependent Culture on Knowledge Management Orientation

Rodiah¹,

Azmi²,

Binangkit³

2019

Proceedings of the International Conference of CELSciTech 2019 - Social Sciences and Humanities Track (ICCELST-SS 2019)

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Knowledge management orientation consisting of existing knowledge (organizational memory), knowledge sharing (knowledge sharing), combining new knowledge with existing knowledge (knowledge absorption), and receiving new knowledge (knowledge receptivity) are important tools and resources for companies to provide sustainable competitive advantage. Knowledge management orientation does not originate from company knowledge but comes from individual knowledge. This study aims to analyze the interdependent culture that has become an inherent culture in Indonesian people towards their efforts in implementing a knowledge management orientation. This study uses an experimental method with a sample of 100 accounting students from Universitas Muhammadiyah Riau who have worked in a variety of different companies. Data collected from these students were processed by simple linear regression using SPSS for Windows ver 25. The results of this study indicate that the interdependent culture that is owned by students can influence them in applying knowledge management orientation. This happens because someone who has an interdependent culture will always consider the good and bad impacts on others in making decisions. This research has implications for both practitioners and academics to improve the application of knowledge management orientation that can be used in dealing with the development of a competitive business world.

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How to foster frontline employee knowledge sharing within service‐oriented enterprises: Empirical evidence from China

Cited by 4 publications

References 59 publications

Does social media usage evoke employees' spirituality? A cross-level moderation model of inclusive leadership

Does social media usage evoke employees' spirituality? A cross-level moderation model of inclusive leadership

Analysis of the Impact of Personal Psychological Knowledge Ownership on Knowledge Sharing Among Employees in Chinese Digital Creative Enterprises: a Moderated Mediating Variable

The Influence of Interdependent Culture on Knowledge Management Orientation

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