Hubungan Antara Persepsi Ibu Hamil Tentang Mutu Pelayanan Antenatal Dengan Kepuasan Ibu Hamil Di Puskesmas Krobokan Kota Semarang

Abstract

Maternal health issues and newly born babies in Indonesia is a public health problem that needs major attention, because it has a major impact on the quality of future generations. One of the maternal and child health services are Antenatal care is health care for all pregnant women with a relatively low cost. Antenatal care coverage is not optimal quantity is still below the target of Semarang City Health Office that is 95%, and Krobokan Health Center is one of the centers with the lowest ANC coverage. Based on the preliminary results of a survey conducted in pregnant women in health centers Krobokan through interviews that there is a link between the quality of health services in the form of reliability, responsiveness, tangibles, assurance, empathy with maternal satisfaction. This study aims to determine the relationship between maternal perception of the quality of antenatal care to the satisfaction of pregnant women in health centers Krobokan Semarang. Observational research using survey methods with cross sectional approach, a population of 413 pregnant women with a total sample of 85 respondents. Statistical analysis using chi square. The results showed that the quality of service that consists of responsiveness, tangibles, assurance, empathy, suggests that there is a connection with the satisfaction of pregnant women in health centers and reliability Krobokan has no association with maternal satisfaction. The proposed suggestions to improve the quality of PHC services Krobokan namely the improvement of existing SOPs, standards of antenatal care, and create a policy that officers can improve their skills in work, communication with patients, and also complete the facilities at PHC Krobokan

Overview Of Antenatal Care Service Satisfaction For Pregnant Women InBandung City

“…Shows that pregnant women are satisfied with the assurance given by respondents, This is marked by providing guarantees if there is an error in the midwife's performance results, KIA puskesmas officers have a friendly, honest and trustworthy nature towards pregnant women, KIA officers are able to answer pregnant women's questions regarding ANC services, KIA officers provide convincing explanations without hesitation, and KIA officers provide reliable information. This research is in line with research (Rizky et al, 2017) which states the pattern of relationships that occur is that respondents with a good perception of assurance tend to have a high interest in making repeat visits (70.3%), while respondents with a perception of poor assurance tend to have low interest in making repeat visits (71,0%).…”

“…Shows that pregnant women are satisfied with the responsiveness provided by ANC officers, marked by MCH officers always being there when patients need it, services start on time, MCH officers give good and fast responses to complaints of pregnant women, MCH officers are willing to accept advice from pregnant women, and information delivery procedures are easy to understand. This study is in line with (Rizky et al, 2017) which states there is a significant relationship between the perception of responsiveness and the interest in revisiting integrated antenatal services. The pattern of relationships that occurred was in respondents with a good perception of responsiveness tended to have a high interest in making repeat visits (82.9%), while respondents with a perception of less good responsiveness tended to have low interest in making repeat visits (81.8%).…”

Kualitas Pelayanan Antenatal Care Yang Diberikan Oleh Nakes Di Kabupaten Aceh Besar

“…21 Perlu adanya peningkatan kualitas pelayanan daya tanggap yaitu dengan memperbaiki prosedur pelayanan (sistemika proses penyerahan berkas dari loket ke poli KIA) dan mempertimbangkan proporsi ketersediaan bidan. 22 Sejalan dengan hasil penelitian dari Nuraineu 23 menyatakan bahwa dengan ketersediaan petugas kesehatan dan berfungsi dengan baik mempunyai peluang 2,64 kali untuk memberikan pelayanan ANC dengan kualitas yang baik dibandingkan dengan ketersediaan petugas yang kurang. Bahkan ketersediaan petugas ini menjadi salah satu faktor kurangnya kualitas pelayanan ANC, karena tidak semua petugas kesehatan yang kompeten berada pada daerah-daerah terpencil.…”

Aspek Health Belief Model dan Kepatuhan Ibu Melakukan Kunjungan Antenatal K4 di Masa Pandemi COVID-19

“…Hasil penelitian ini sejalan dengan hasil penelitian yang dilakukan oleh Widyawati et al, (2020) menunjukkan bahwa ada pengaruh persepsi kerentanan terhadap pemanfaatan pelayanan antenatal care secara lengkap. Adapun hasil penelitian yang dilakukan oleh Maharani et al, (2018) mengenai faktor persepsi kerentanan ibu terhadap pemanfaatan kelas ibu hamil di Puskesmas Gayamsari, Kota Semarang, menunjukkan bahwa berdasarkan hasil wawancara yang dilakukan, didapatkan bahwa sebagian ibu hamil merasakan kondisi kehamilannya rentan/berisiko. Penelitian tersebut menunjukkan ibu hamil yang merasa dirinya rentan terhadap kehamilannya tidak semuanya akan berpatisipasi di kelas ibu hami.…”

“…Kerentanan yang dirasakan akan menjadi dorongan kuat bagi seseorang untuk mengadopsi perilaku sehat. Semakin besar kerentanan/risiko yang dirasakan, semakin besar kemungkinan terlibat dalam perilaku untuk mengurangi risiko (Maharani et al, 2018).…”