Hubungan Komunikasi Terapeutik Perawat Dengan Kepuasan Pasien Rawat Inap Di Puskesmas Wotu Kabupaten Luwu Timur

achmad, Helmy kahar; Wahidin, Wahidin; Halim, Halim

doi:10.33509/jan.v25i2.774

Cited by 4 publications

(4 citation statements)

References 1 publication

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“…The patient and family approach are a service strategy carried out by nurses to achieve the function of the first service contact as a supporter of continuity the implementation of full service function and continuous service. This is supported by previous research which states that communication skills are needed by nurses in dealing with multicultural patients (Achmad et al, 2019).…”

Section: Theme 3: Service Strategysupporting

confidence: 76%

Nurse’s Viewpoint of Gatekeeper Function on Managing Indonesian National Health Insurance: A Qualitatif Study

Della

Nurfika²,

Alfid³

2022

nhs

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WHO initiated a policy related to the health for all principles and realized it in the application of gatekeeper theory for increasing the quality of public health center services which include the aspects of First Contact, Continuity, Comprehensiveness, and Coordination services. The purpose of this research was to explore nurses’ perceptions of gatekeepers’ role in NhI services at Public Health Center. This research is using descriptive qualitative design and purposive sampling with thematic analysis is used as sampling technique. Characteristics of the participants include 80% female with qualification 80% are vocational nurses and 60% nurses on duty at community public health center. Results of this research found three major themes including the involvement of administrative services, service providers, and service strategy implementers. The three themes are a manifestation of the integration of implementation of the four main gatekeeper functions by nursing staff of Public Health Center. Services run by nurses are considered less than optimal in first contact and continuous aspect, in term of nursing care documentation and the absence of HIV/AIDS treatment services. This research is expected to be a guide for updating information related to the role of nurses in public health center as gatekeeper. Keywords: NhI, gatekeeper, nurses, public health center, qualitative

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Section: Theme 3: Service Strategysupporting

confidence: 76%

Nurse’s Viewpoint of Gatekeeper Function on Managing Indonesian National Health Insurance: A Qualitatif Study

Della

Nurfika²,

Alfid³

2022

nhs

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“…Komunikasi terapeutik memiliki tujuan, salah satunya yaitu membantu dalam mengambil tindakan yang efektif untuk klien atau pasien, memperbaiki pengalaman emosional klien dan mencapai tingkat kesembuhan yang diinginkan (Achmad, 2019).…”

Section: Corresponding Authorunclassified

The Relationship Between the Application of Therapeutic Communication and the Quality of Nursing Services at the Pratama Restu Pirnawat Clinic, Way Panji Lampung Selatan District in 2022

Christyana,

Simamora,

Agustina

2023

Therapy

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Nursing communication is the basis and key for a nurse in carrying out nursing care. Communication carried out by nurses serves to listen to patient complaints and can explain the planned nursing action procedures. Nurses are required to be able to communicate well with patients. If it is not applied, it will interfere with the therapeutic relationship which will have an impact on the quality of nurse service quality. Research objective to find out the relationship between the application of therapeutic communication with the quality of nurse services at the Pratama Restu Pirnawat Clinic, Way Panji Lampung Selatan District in 2022. Research the method used by researchers is quantitative. The design in this study used observational analytic using a cross sectional approach. Research result It was found that the p-value is (0.00) < (0.05). This shows that Ho is rejected and Ha is accepted. Based on the results of the study, there is a significant relationship between the application of therapeutic communication with the quality of nurse services at the Pratama Restu Pirnawat Clinic, Way Panji Lampuung Selatan District in 2022.

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“…Perawat sebagai ujung tombak pelayanan terhadap pasien dan keluarganya di rumah sakit harus mampu berkomunikasi yang dapat menimbulkan sikap positif terutama bagi pasien. 14 Sesuai pendapat Roger, sesungguhnya karakteristik seorang perawat dapat memfasilitasi tumbuhnya hubungan terapeutik dengan pasien salah satunya memiliki sikap positif. 17 Penelitian ini sejalan dengan penelitian Hutagaol di Puskesmas Pandan Tapanuli Tengah bahwa dari hasil uji statistik diperoleh bahwa nilai p=0,000 < α=0,05 menunjukkan bahwa terdapat hubungan yang bermakna antara kesetaraan dengan kepuasan pasien dengan korelasi positif.…”

Section: Pembahasanunclassified

“…16 Penelitian yang dilakukan Achmad di Puskesmas Wotu tahun 2019 mendapatkan hasil bahwa ada hubungan aspek kesetaraan antara perawat dan pasien terhadap kepuasan pasien rawat inap di Puskesmas Wotu. 14 Demikian juga penelitian Asdawati dkk. di RSUD Kota Makassar tahun 2019 mendapatkan hasil bahwa terdapat hubungan antara aspek kesetaraan antara perawat dan pasien dengan kepuasan pasien.…”

Section: Pembahasanunclassified

Analisis Pengaruh Komunikasi Tenaga Kesehatan Terhadap Kepuasan Pasien Rawat Jalan Di Klinik Pratama Siti Rahmah Tanjung Morawa

Tamara

Utami

Aini

2022

jkpi

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Satisfaction is an important thing in improving services to the patients. The patient will feel satisfied if the service is acceptable according to the standard or in excess of that expected. The purpose of this study was to analyze the influence communication of health workers to the satisfaction of outpatients. This type of research was a quantitative with cross sectional design. Research carried out in the Pratama Clinical of Siti Rahmah in Tanjung Morawa. The study population of 130 people, and a sample of 98 respondents. A sampling technique that is purpose sampling. Data analysis for univariate, bivariate using simple linear regression at 95% confidence level. The results showed that the communication of health worker was, and outpatients feel satisfied but the service of the hospital was still far from the minimum service standards of the hospital. Communication health workers affect patient satisfaction in the outpatient Pratama Clinical of Siti Rahmah with medium strength and the direction is positive, which means if communication health workers increases, the satisfaction of outpatients also increased. Conclusion this study that the better the communication of health workers on an outpatient basis it will further improve patient satisfaction with outpatient care. The Clinic need to create a questionnaire, the level of satisfaction of patients and evaluated routinely to find out the extent of the level of satisfaction felt by the patient after getting the service.

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Hubungan Komunikasi Terapeutik Perawat Dengan Kepuasan Pasien Rawat Inap Di Puskesmas Wotu Kabupaten Luwu Timur

Cited by 4 publications

References 1 publication

Nurse’s Viewpoint of Gatekeeper Function on Managing Indonesian National Health Insurance: A Qualitatif Study

Nurse’s Viewpoint of Gatekeeper Function on Managing Indonesian National Health Insurance: A Qualitatif Study

The Relationship Between the Application of Therapeutic Communication and the Quality of Nursing Services at the Pratama Restu Pirnawat Clinic, Way Panji Lampung Selatan District in 2022

Analisis Pengaruh Komunikasi Tenaga Kesehatan Terhadap Kepuasan Pasien Rawat Jalan Di Klinik Pratama Siti Rahmah Tanjung Morawa

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