Hubungan Tipe Kepribadian Dan Motivasi Kerja Perawat Dengan Mutu Pelayanan Keperawatan

Abstract

ABSTRAK 
 Mutu pelayanan keperawatan merupakan faktor yang paling penting untuk membentuk kepercayaan pasien kepada layanan keperawatan sehingga tercipta loyalitas dan kepuasan pelanggan. World Health Organization (WHO) menyatakan bahwa 76,68% perawat di Indonesia memiliki sikap yang ramah terhadap pasien seperti komunikasi efektif, rasa empati perilaku caring. Tujuan penelitian mengetahui hubungan tipe kepribadian dan motivasi kerja perawat dengan mutu pelayanan keperawatan. Desain penelitian analitik korelasi. Pengambilan sampel dalam penelitian ini menggunakan teknik proportionate stratified random sampling dari jumlah total populasi 275 responden dan diperoleh jumlah sampel 73 responden. Analisa data menggunakan analisa univariat dan bivariat dengan uji spearman rank. Hasil penelitian menunjukkan tipe kepribadian introvet perawat mayoritas sebanyak 52.1%, motivasi kerja perawat lemah sebanyak 68.5%, dan mutu pelayanan keperawatan kurang baik sebanyak 58.9%. Hasil uji statistik spearman rank didapatkan nilai p value sebesar 0,001 artinya ada hubungan antara tipe kepribadian dengan mutu pelayanan dengan nilai r 0.769 yang artinya ada hubungan yang sangat kuat antara tipe kepribadian dengan mutu pelayanan. Hasil uji statistik spearman rank didapatkan nilai p value sebesar 0,038 artinya ada hubungan antara motivasi kerja perawat dengan mutu pelayanan keperawatan dengan nilai r 0.698 yang artinya ada hubungan yang kuat antara motivasi kerja perawat dengan mutu pelayanan. Kesimpulan penelitian ada hubungan tipe kepribadian dan motivasi kerja dengan mutu pelayanan keperawatan
 The quality of nursing services is the most important factor to form patient trust in nursing services so as to create customer loyalty and satisfaction. The World Health Organization (WHO) states that 76.68% of nurses in Indonesia have a friendly attitude towards patients such as effective communication, empathy, caring behavior. The purpose of the study was to determine the relationship between personality type and work motivation of nurses with the quality of nursing services. Correlation analytic research design. Sampling in this study used a proportionate stratified random sampling technique from a total population of 275 respondents and obtained a sample of 73 respondents. Data analysis used univariate and bivariate analysis with Spearman rank test. The results showed that the majority of nurses' introverted personality types were 52.1%, nurses' work motivation was weak as much as 68.5%, and the quality of nursing services was not good as much as 58.9%. Spearman rank statistical test results obtained a p value of 0.001 meaning that there is a relationship between personality type and service quality with an r value of 0.769 which means there is a very strong relationship between personality type and service quality. Spearman rank statistical test results obtained a p value of 0.038 which means that there is a relationship between the work motivation of nurses and the quality of nursing services with an r value of 0.698 which means that there is a strong relationship between the work motivation of nurses and the quality of service. The conclusion of the study is that there is a relationship between personality type and work motivation with the quality of nursing service.

Nurses’ Caring Behavior Based on Personality

“…Medical service in the hospital is considered reasonable based on the quality of their human resources, and a nurse is the primary key to the success of health service in a hospital (Wahyuni et al, 2016). The World Health Organization (WHO) revealed that 76.68% of nurses from Indonesia have a friendly attitude toward patients, such as effective communication, empathy, and caring behaviour; it is proven that many nurses from Indonesia have been asked to work in several countries in the world including Singapore, Saudi Arabia, and Japan (Gulo et al, 2021).…”

“…In this case, a nurse can be judged by caring behaviour in the nursing service process through the personality type of a nurse. The personality type of the nurse as the implementer of nursing actions influences providing services and assisting patients within 24 hours (Gulo et al, 2021).…”

“…The results of data from the Ministry of Health of the Republic of Indonesia in 2017 in North Sumatra showed that 68.34% of nurses still did not implement effective communication properly, including language style and intonation of the tone of voice during nursing actions, resulting in patients who came from outside the North Sumatra area said nurses at the hospital. North Sumatra is not friendly (Gulo et al, 2021).…”

Relationship Between Nursing Services and Level of Satisfaction of Inpatients

“…The interests of patients for the services provided by the Public Health Center will certainly vary, something that is felt good at this time is not necessarily good for the future. For this reason, the Public Health Center in this case must be observant in looking at its patients, if there is a gap in the importance of it is known, changes or evaluations are needed and improve the services provided by the Public Health Center to patients in accordance with the wishes and needs of these patients (Pohan, 2019) The quality of nursing services is the most important factor to form customer or patient trust in nursing services so as to create customer loyalty and satisfaction (Gulo et al, 2021). Patient satisfaction is a capital to get more patients and to get loyal patients.…”