ICTs and Global Working in a Non-Flat World

Walsham, Geoff

doi:10.1007/978-0-387-09768-8_2

Cited by 9 publications

(3 citation statements)

References 36 publications

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“…Such complex investigations are important for creating better accounts of the globalized, culturally heterogeneous, and locally specific work 41 that GSD workers design for.…”

Section: Related Work 21 | Cross-national Collaboration and Cultural ...mentioning

confidence: 99%

“…Thus, investigations regarding from where and by whom the global work is performed should be undertaken, with multiple perspectives that account for what global work entails and for whom. Such complex investigations are important for creating better accounts of the globalized, culturally heterogeneous, and locally specific work 41 that GSD workers design for.…”

Section: Related Workmentioning

confidence: 99%

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Implicit bias and negative stereotyping in global software development and why it is time to move on!

Matthiesen

Bjørn

Trillingsgaard³

2022

J Software Evolu Process

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Prior research documents how the use of national cultural differences when used as an argument for failed collaboration is problematic and makes information technology (IT) companies blind to the challenges in global software development (GSD). Nevertheless, we still witness how issues in GSD work are kept explained, applied, and predicted through generic descriptions of national cultural behavior. Based on two ethnographic studies conducted within two large Danish IT companies, we extend prior work on implicit bias. The paper presents empirical examples on the widespread practice of using racist and stereotypical rhetoric in GSD, which initially motivated us to look for alternative strategies for analyzing the actual and locally situated collaboration‐related problems within organizations involved in GSD. Our contributions are threefold: (1) We show how the widespread practice of using negative stereotypical rhetoric is weaved into the fabric of GSD engagements; (2) we present the empirical results of attending to implicit bias as an approach to explore and combat pervasive practices that deploy static cultural narratives and stereotypes in GSD; and (3) we propose three areas in GSD that software organizations should investigate to identify and address the implicit biases that potentially challenge or shatter their distributed collaborative work.

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“…Such complex investigations are important for creating better accounts of the globalized, culturally heterogeneous, and locally specific work 41 that GSD workers design for.…”

Section: Related Work 21 | Cross-national Collaboration and Cultural ...mentioning

confidence: 99%

Section: Related Workmentioning

confidence: 99%

Implicit bias and negative stereotyping in global software development and why it is time to move on!

Matthiesen

Bjørn

Trillingsgaard³

2022

J Software Evolu Process

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“…ICT infrastructure and information systems have come to play a vital role in globalization. Walsham (2008) highlights three major aspects of this phenomenon: software outsourcing, virtual teams, and information system (IS) rollout. In this article we examine shifts over several years of globally distributed develop-ment and rollout of an open source information system targeted at the public health care sector in developing countries, which touches on all three aspects.…”

Section: Introductionmentioning

confidence: 99%

Shifting Ground for Health Information Systems

Miscione¹,

Staring

2009

International Journal of Sociotechnology and Knowledge Development

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This article addresses the institutional scaling of information systems through the interplay of globally distributed free and open source software development with organizational processes. Through examining various phases of a long term project to implement information systems for the public health care sector in resource-poor countries, we highlight changing sources of acceptance and legitimation. The analysis centers on the balance between local and global levels, from pilot sites, through an emerging broader organizational field, to increasingly involving national level institutional settings. In parallel to the established view of the scaling of ICT implementations as relating to complexity and risk in the form of unintended side-effects of the growth of a system, the authors highlight the qualitative switch between regulatory contexts. Shifting relations to local institutions means that scalability requires actors to interact with quite different organizational cultures, accountabilities and communicative practices.

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