Identifying organizational culture clash in MIS implementation

The Cultural Impact of Workflow Management Systems in the Financial Services Sector

“…Such trends mean that IT now has a profound impact on almost every aspect of the way in which organisations conduct their business. For example, one area where IT has been found to have a particularly significant impact is with respect to an organisation's culture [Butterfield & Pendegraft, 1996;Pliskin et al, 1993;Romm et al, 1991;Walton, 1989]. …”

Spreadsheet evaluation of computerized medical records: The impact on quality, time, and money

“…(34)(35)(36)(37) In addition, implementation difficulties related to installation and usage are being dealt with more effectively and there is currently more awareness, for instance, that the organizational culture presumed during the design of a system must match the actual culture of the implementing organization. (3s, 39) Despite these developments, most clinical records today are still paper-generated and CMRS penetration into the patient-physician session, where the actual medical process takes place and where the bulk of medical information is created, has been rather limited. (4~ In the Nethedands,(41) for instance, by June 1992 "38% of general practitioners had purchased and installed a patient-record module" although the first system was installed in 1978 (p. 1037).…”

The consideration of organizational issues during the systems development process: An empirical analysis

“…For example, the proposed system needs to be correctly aligned with the organizational structure (Markus & Robey 1983;Harrington 1991;Raymond et al 1995), the power distribution (Markus & Robey 1983;Sauer 1993;Thach & Woodman 1994), and the organizational culture (Walton 1989;Romm et al 1991;Pliskin et al 1993). It is clear from this literature that whilst a system can be designed to make a significant positive contribution to an organization's performance, if it is not carefully aligned with the structure, culture and power distribution of the host organization, then it may fail to deliver its full potential, or may even fail completely.…”