Identifying Service Quality Attributes and Measuring Customer Satisfaction of Dhaka-Pabna Route Public Bus Service

Masud-Ul-Hasan, Md.; Rahman, Md. Hasebur; Rana, Masud

doi:10.18034/abr.v5i2.57

Cited by 3 publications

(2 citation statements)

References 14 publications

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“…e current research results are consistent with several previous studies in that verbal recommendations had no significant impact on consumer behaviour and perceived performance risk had no significant impact on these behaviours because many consumers who perceived performance risk continued to support their favourite team, discussed the team frequently, and recommended the team's games to others [8,9]. Fans may improve their confidence via the purchase and usage of club items since this path is related to sports identity [10]. According to studies, college sports fans often demonstrate their support for their favourite teams by buying team items [11].…”

Section: Discussionsupporting

confidence: 88%

A Structural Equation Model-Based Study of the Effect of Perceived Risk of Performance on the Consumption Behaviour of Soccer Spectators

2022

Mathematical Problems in Engineering

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The purpose of this research is to examine the intentions of sports consumption of viewers of two Chinese Super League soccer teams and to determine whether changes in behaviour are related to the teams’ league standings. Spectators from both teams participate in the study voluntarily. The study employs descriptive statistics and fieldwork, and the questionnaire used in the study has a reliability coefficient of 0.87. Experts in sports management determine the content validity, while validation factor analysis is used to determine the structural validity. The statistical population is composed of two Chinese Super League teams (one team is relatively successful and one less successful). Six hundred and seventy-eight valid questionnaires are distributed randomly. Following data collection, the link between consumption behaviour and perceived risk is examined. The findings show that performance risk has an effect on game watching intention, t = 0.04, with a standard solution of 1.99, on recommending others watch the game, t = 0.11, with a standard solution of 0.98, on team licenced merchandise consumption, t = −0.05, with a standard solution of −0.41, and on the consumption of media, t = 4.21, with a standard solution of 1.19. Therefore, performance perceived risk significantly affects game watching and media consumption intention has a significant effect but has no significant effect on recommending others to watch the game and licensed merchandise consumption.

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Section: Discussionsupporting

confidence: 88%

A Structural Equation Model-Based Study of the Effect of Perceived Risk of Performance on the Consumption Behaviour of Soccer Spectators

2022

Mathematical Problems in Engineering

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“…technologies applications in working robotics will help society to gain an increased hour of productivity. Also, the introduction of autonomous transportation and traffic congestion eradication will free humans from time-consuming activities (Masud-Ul-Hasan et al, 2015). Detection of criminal and terrorist acts will also be put under human monitoring and control in the society via innovation of facial recognition technology created through the knowledge of A.I.…”

Section: Positive Implications Of Policingmentioning

confidence: 99%

The Impact of Artificial Intelligence on Innovation

Fadziso¹

2018

Glob. discl. econ. bus.

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Artificial intelligence has the potential to greatly increase the efficiency of the current life in which we live. However, it may result in more impacts through its application as the modern mode in invention and bring a new perspective of the existing innovation processes in the organization of R & D. Application of machines' intelligence such as robots from the recent development is a vivid example of invention brought about by the innovation filtered via artificial intelligence. Innovative ways through invention have a sense of replacement in man's duties in the world's varied economic sectors. Large datasets and algorithms will be used in research industries, and the latter will result in potential racing, monitored incentives by large companies, and particular algorithms. However, transparency and transfer of information between public and private will be the engine source to stimulate healthy inventions and innovation programs shortly. Rapid advancement in the artificial intelligence arena has significant sound impacts on society as far as the economy is concerned. Production and characteristics of many products and services have a high potentiality to be directly influenced by these innovations, and important productivity, competition, and employment implications. Even though these innovations will positively influence the largest proportion of human lives, artificial intelligence (A.I.) can potentially change its innovation processes, accompanied by approximately thoughtful consequences, and may gradually dominate the direct consequence.

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Measuring Customers’ Satisfaction Regarding Different Services of Mobile Telecom Operator Companies in Bangladesh: An Evaluation

Sarker

Neogy²,

Akhter³

2015

ABC j. adv. res.

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The purpose of the present research study is to measure the customer satisfaction regarding the different services of the mobile telecom operator companies in Bangladesh. The mobile telecom sectors are growing rapidly and the contribution of this sector to economic development is very significant. The study surveyed 150 users' opinions to determine the satisfaction level regarding the different services of the mobile telecom operator companies in Bangladesh. On the basis of findings it is evident that the most of the respondents opined that they are moderately satisfied of getting the different services of the mobile telecom operator companies in Bangladesh. This study also revels that there is no significant difference of opinions among the respondent regarding getting the different services of the mobile telecom operator companies in the most of the cases.

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Identifying Service Quality Attributes and Measuring Customer Satisfaction of Dhaka-Pabna Route Public Bus Service

Abstract: ABSTRACT

Cited by 3 publications

References 14 publications

A Structural Equation Model-Based Study of the Effect of Perceived Risk of Performance on the Consumption Behaviour of Soccer Spectators

A Structural Equation Model-Based Study of the Effect of Perceived Risk of Performance on the Consumption Behaviour of Soccer Spectators

The Impact of Artificial Intelligence on Innovation

Measuring Customers’ Satisfaction Regarding Different Services of Mobile Telecom Operator Companies in Bangladesh: An Evaluation

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