Identifying the effect of emotions in government-citizen online (G2C) tourism based on the HEART metrics

Suryanto, Tri Lathif Mardi; Fauzi, Akhmad; Setyohadi, Djoko Budiyanto

doi:10.5267/j.ijdns.2021.8.003

Cited by 6 publications

(5 citation statements)

References 1 publication

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“…The HEART Metrics framework can anticipate the association between changes in feelings or emotions as a result of user experience; this study model can describe 67 percent of these occurrences, as well as the intention to repeat online tourism G2C services based on user experience [11]. The HEART Metrics framework can also be used in conjunction with the PULSE Metrics framework.…”

Section: F Heart Metricsmentioning

confidence: 99%

The Effect of User Experience on the use of Tokopedia E-Commerce Applications

Martin¹,

Mauritsius²

2022

IJETAE

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In the midst of the current pandemic conditions, all face-to-face activities are limited to minimize the spread of the Covid-19 virus and automatically all community activities that must be carried out online will increase, online buying and selling activities will also increase. This study aims to examine the effect of user experience on the Tokopedia ecommerce application in Indonesia. This research model adopts and modifies the user experience questionnaire (UEQ) and the HEART metrics framework. Data was collected by distributing online questionnaires using google form to Tokopedia application users. SEM-PLS was also used to analyse the data collected from 462 respondents to practically validate the hypothesized model. Attractiveness (AT), dependability (DE), stimulation (ST), novelty (NO), and task success (TS) all have a substantial impact on the use of the Tokopedia program, according to the findings. Meanwhile, efficiency (EF) and perspicuity (PE) have no discernible impact on the use of the Tokopedia app. Keyword — User Experience, User Experience Questionnaire, HEART Metrics, Adoption Attributes, Tokopedia

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Section: F Heart Metricsmentioning

confidence: 99%

The Effect of User Experience on the use of Tokopedia E-Commerce Applications

Martin¹,

Mauritsius²

2022

IJETAE

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“…This is one indicator that application meets user satisfaction. 10 User intent is influenced by user experience. Perceptions of quality among different user experiences are strongly influenced by psychological needs.…”

Section: Discussionmentioning

confidence: 99%

User experience analysis of Peduli Lindungi-applications using heart metrics in Eid Al-Fitr travellers

Fannya,

Happy Putra,

Aula Rumana

2023

Int J Community Med Public Health

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Background: As implementation of COVID-19 surveillance, the government has created a mobile application "Peduli Lindungi" which functions as tracing, tracking, warning and fencing in the Republic of Indonesia. The purpose of this study is to describe the user experience of the Peduli Lindungi application using heart metrics for Eid Al-Fitr travellers. Methods: This research was a quantitative study using a cross sectional design. The variables that will be seen as a description of the user experience are happiness, engagement, adoption, retention, task success. The number of samples in this study were 102 respondents. The research was conducted on travellers from the Jakarta, Bogor, Depok, Tangerang and Bekasi areas. Results: The result of this study found that the score of the happiness variable was 71.37%, engagement was 74%, adoption was 74.71%, retention was 70.39%, task success was 80.14%. Based on the level of conformity of goals and the performance of the Peduli Lindungi application, out of 27 statement items assessed by respondents, only 7 items had a value ≥0. This means that only about 25.92% of the items meet the expectations of the users. Items that meet user expectations are engagement, adoption, and task success variables. Based on the goals that have been set, only the task success variable meets the target user, 80% of the community has succeeded in using the features in the Peduli Lindungi application. Conclusions: The features, appearance and functions of the Peduli Lindungi application must be improved so that users can feel comfortable whenever they use it.

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“…Hasil yang didapatkan adalah tiga dari lima aspek penilaian yaitu, Engagement, Retention, dan Task Success memiliki pengaruh terhadap keputusan pengguna dalam menggunakan layanan tersebut. Sedangkan dua aspek lainnya yaitu Happiness dan Adoption tidak memiliki pengaruh yang signifikan terhadap keputusan penggunaan [13]. Pada tahun 2022, dilakukan analisis user experience terkait aplikasi peduli lindungi.…”

Section: Pendahuluanunclassified

Pengujian Prototype Pemesanan Creative Gift Menggunakan HEART Framework

Maricar

Pramana

Edwar

2022

mib

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Making and testing prototypes is very important in developing a product. This is very important to do to minimize errors that may occur when the product has been released to end-users. There is research that discusses problems and determines the design of solutions for ordering creative gifts using design thinking. In this research, the focus is on problem space design thinking which includes empathize, define, and ideate processes with the result of the solution design in the form of a wireframe. The wireframe is made in two versions which are then carried out A/B testing to get user views regarding the design that will be used. The design of the chosen solution can be developed to the prototype stage. The focus of this research lies in solution space design thinking, namely making prototypes based on research results in the form of wireframes and conducting testing. Prototypes are important to be made as a communication tool between developers and end-users. With a prototype, end-users can directly test it without having to wait for the final product to be released, so that they can find out existing deficiencies as early as possible. The prototype was created using the Figma application. After the prototype is successfully made, the prototype is tested using the HEART Framework which focuses on aspects of Happiness and Task Success. The target set for the two aspects of the assessment is to achieve a very high level of usability level. Tests are carried out on all users, namely owner, admin, and customer. From the test results, the reliability criterion value is 0.87, which means the level of usability reaches a very high level. In other words, what has been targeted, can be achieved in this test. For the next stage, the prototype can be developed into a finished product so that its benefits can be felt directly by end-users.

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Identifying the effect of emotions in government-citizen online (G2C) tourism based on the HEART metrics

Cited by 6 publications

References 1 publication

The Effect of User Experience on the use of Tokopedia E-Commerce Applications

The Effect of User Experience on the use of Tokopedia E-Commerce Applications

User experience analysis of Peduli Lindungi-applications using heart metrics in Eid Al-Fitr travellers

Pengujian Prototype Pemesanan Creative Gift Menggunakan HEART Framework

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