“…Formal carers, especially physicians and nurses, struggle to provide effective emotional support for EOL and their family members (Kasl‐Godley et al, 2014). The current research identifies that greater psychological support is needed for family members in managing complex grief and trauma when caring for others, as frequently psychological support in EOL institutions is inadequate or not accessed (Leonard, Horsfall, Noonan, & Rosenberg, 2017). The under‐recognition of pre‐ and post‐bereavement support has been identified as a significant gap for both staff and residents in aged care, while family members may also fall between service systems (Thompson, Morris, and Williams (2017).…”