Impact of HEdPERF on Students’ Satisfaction and Academic Performance in Ghanaian Universities; Mediating Role of Attitude towards Learning

Abstract

This study investigates the impact of HEdPERF on students' satisfaction and academic performance in Ghanaian private universities, with students' attitude towards learning as a mediator. The study was conducted on a total of 600 students selected from 6 private universities in Ghana out of which 421 responses received were useable representing 70.16% response rate. Purposive and convenience sampling techniques were adopted in selecting respondents. Questionnaire was used to collect data. Explanatory research design was also used. Stata version 13 and IBM Statistical Package for Social Sciences version 20 were the software used in data analysis. The study made use of Structural Equation Model (SEM) for data analysis and explored direct, indirect and total effect relationships. Confirmatory Factor Analysis (CFA) was used for data purification. The research found that HEdPERF has positive and statistical significant relationships with students' satisfaction, attitude towards learning and academic performance. Attitude towards learning also has positive and statistical significant relationship with students' satisfaction and academic performance. As regards the mediation effect, attitude towards learning partially mediates between HEdPERF on one hand, and students' satisfaction and academic performance on the other. This means that managers of Private Universities should consider service quality effects on students' satisfaction and academic performance with and without attitude towards learning in their strategic management.

Service Quality and Students’ Satisfaction in Private Lebanese Higher Education Institutions: The Case of X University

“…The results indicate that the combination of service quality dimensions, namely academic aspects, non-academic aspects, reputation, access, and program issues, significantly predicts students' satisfaction, as well. This result is similar to the following studies: Kajenthiran and Karunanithy (2015), Truong et al (2016), Baniya (2016), Azam (2018), Banahene et al (2018), andMuhammad et al (2018). Yet it is contrary to the following studies: Osman and Saputra (2019) and Dib and Alnazer (2013).…”

“…Yet it is contrary to the following studies: Osman and Saputra (2019) and Dib and Alnazer (2013). The results indicate that 'academic aspects' are a predictor of students' satisfaction and support the following studies: Việt (2021), Ali et al (2020), Azam (2018), Banahene et al (2018), andMuhammad et al (2018). This result may be attributed to students' belief of the importance of academic staff's role in enhancing their knowledge and preparing them for job market or developing their career skills.…”

“…It was also found that only one aspect pertaining to physical evidence out of four aspects, namely employees' appearance, had an influence on students' satisfaction. Banahene et al (2018) examined the impact of service quality on students' satisfaction for 412 undergraduate students at six private Ghanaian universities. The study found that service quality, particularly the dimensions of academic aspects, reputation, and program issues, impacted students' satisfaction.…”

Evaluación del nivel de satisfacción del estudiante respecto al servicio educativo bajo el enfoque del modelo HEdPERF en las universidades públicas que integran la Alianza Estratégica de la Universidad Peruana y que implementaron el mecanismo de licenciamiento

“…Through the first research hypothesis, it was shown that there is a significant and positive relationship between the perceived quality of educational services proposed by the HEdPERF model and student satisfaction, as evidenced by previous studies Banahene et al, 2018;. On the other hand, regarding the second research hypothesis, it was also demonstrated that there is a significant and positive relationship between each of the six dimensions and student satisfaction.…”

Service Quality Measurement of Higher Education Institutions in TR21 Thrace Region: A Study on Tourism Students

“…As as result of the literature review, it is seen that the number of studies using HEdPERF scale is increasing day by day (Ali, Shariff, Said & Mat, 2018;Ali et al, 2016;Ada, Baysal & Erkan, 2017;Banahene, Kraa & Kasu, 2018;Damaris, Surip & Setyadi, 2019;Deveci & Aymankuy, 2017;Firdaus, 2006;Firdaus, 2019;Khalid, Ali & Makhbul, 2019;Lazibat et al, 2014;Mang'unyi & Govender, 2014;Mekic & Mekic, 2016;Muhammad, Kakakhel, Baloch & Ali, (TKA, 2010: 5-73;TKA, 2013: 19-89). This study is intended to identify how tourism students at these three aforementioned universities view the service quality of institutions of higher education.…”